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Technical Analyst 2-Support
1 week ago
Technical Solution Analyst II
- Conduct investigations on front-end applications, capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally
- Utilize backend techniques such as capturing log files, querying tables, updating database fields, and cycling servers
- Effective verbal and written communication with clients and internal collaborators
- Document notes, activities, resolutions, and knowledge articles throughout investigation lifecycles
- Prioritize work based on severity, balancing client and business needs
- Collaborate among cross-functional teams to address issues effectively
Career Level - IC2
- Minimum five years experience and a bachelor's degree in computer science engineering, information systems, software engineering, or related field
Preferred Qualifications:
- 3-5+ years experience in application support, client/customer support, incident management, problem management, and change management
- Proficiency in SQL
- Willingness to work during IST shifts
- Outstanding interpersonal skills and efficient communication abilities with collaborators globally
Prospective employees must be open to working different shifts and providing on-call support
We welcome candidates from diverse backgrounds to apply
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