Technical Analyst 2-Support

1 week ago


Bengaluru, Karnataka, India Oracle Full time

Technical Solution Analyst II

  • Conduct investigations on front-end applications, capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally
  • Utilize backend techniques such as capturing log files, querying tables, updating database fields, and cycling servers
  • Effective verbal and written communication with clients and internal collaborators
  • Document notes, activities, resolutions, and knowledge articles throughout investigation lifecycles
  • Prioritize work based on severity, balancing client and business needs
  • Collaborate among cross-functional teams to address issues effectively

Career Level - IC2

  • Minimum five years experience and a bachelor's degree in computer science engineering, information systems, software engineering, or related field

Preferred Qualifications:

  • 3-5+ years experience in application support, client/customer support, incident management, problem management, and change management
  • Proficiency in SQL
  • Willingness to work during IST shifts
  • Outstanding interpersonal skills and efficient communication abilities with collaborators globally

Prospective employees must be open to working different shifts and providing on-call support

We welcome candidates from diverse backgrounds to apply



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