Team Lead/ Assistant Manager
4 weeks ago
Exp- 4-8 Years (Team Handling Exp)
Location-Chennai
CTC-7 L -9.75 LPA
Shift- US Shift
Notice- Immediate
Job Description-
US Mortgage in Active Servicing Strong knowledge in Taxes
Essential Skills-
- Expert in US Mortgage lender's policies, guidelines and procedures (loan to value, debt to income, collateral review, compliance review)
- Having work experience in active or default servicing processes
- Team mentoring & coaching individual associates who may fall below desired performance
- Ability to build & motivate teams
- Ability to manage Client escalations and maintain good client relationships
- Sound knowledge in US mortgage guidelines and documents
- Should be able to interact with the clients and understand their requirements, articulate the same to the team and ensure that every requirements are met.
- Should be able to manage all required artifacts of the process that is being handled starting from process mapping to agent stack ranking which needs to be periodically updated
- Knowledge on EA and Tax related calculations
- Overall knowledge about end to end of Tax Payments and Delinquent Tax follow ups
- Ability to sort out customer queries related to Tax
- Should be able to handle inbox related to taxes and direct queries from the borrowers and internal team
- Should have a fair idea on Tax related documents
Requirements
Total 5+ years of Exp with Min 2 years of experience in managing teams in US Mortgage Servicing operations
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