Team Lead Assistant Manager Loan Servicing

4 weeks ago

chennai, India 2coms Full time
Openingfor Team Lead/ Assistant Manager (Loan Servicing) Leading MNCChennai
Exp48 Years (Team HandlingExp)
LocationChennai
CTC7L 9.75LPA
ShiftUSShift
NoticeImmediate
JobDescription
USMortgage in Active ServicingStrongknowledge inTaxes
EssentialSkills
  • Expertin US Mortgage lenders policies guidelines and procedures (loan tovalue debt to income collateral review compliancereview)
  • Havingwork experience in active or default servicingprocesses
  • Teammentoring & coaching individual associates who may fallbelow desiredperformance
  • Abilityto build & motivateteams
  • Abilityto manage Client escalations and maintain good clientrelationships
  • Soundknowledge in US mortgage guidelines anddocuments
  • Shouldbe able to interact with the clients and understand theirrequirements articulate the same to the team and ensure that everyrequirements aremet.
  • Shouldbe able to manage all required artifacts of the process that isbeing handled starting from process mapping to agent stack rankingwhich needs to be periodicallyupdated
  • Knowledgeon EA and Tax relatedcalculations
  • Overallknowledge about end to end of Tax Payments and Delinquent Taxfollowups
  • Abilityto sort out customer queries related toTax
  • Shouldbe able to handle inbox related to taxes and direct queries fromthe borrowers and internalteam
  • Shouldhave a fair idea on Tax relateddocuments

Requirements
Total5 years of Exp with Min 2 years of experience in managing teams inUS Mortgage Servicingoperations
US Mortgage in Active Servicing Strong knowledge in Taxes EssentialSkills- Expert in US Mortgage lender's policies, guidelines andprocedures (loan to value, debt to income, collateral review,compliance review) Having work experience in active or defaultservicing processes Team mentoring & coaching individualassociates who may fall below desired performance Ability to build& motivate teams Ability to manage Client escalations andmaintain good client relationships Sound knowledge in US mortgageguidelines and documents Should be able to interact with theclients and understand their requirements, articulate the same tothe team and ensure that every requirements are met. Should be ableto manage all required artifacts of the process that is beinghandled starting from process mapping to agent stack ranking whichneeds to be periodically updated Knowledge on EA and Tax relatedcalculations Overall knowledge about end to end of Tax Payments andDelinquent Tax follow ups Ability to sort out customer queriesrelated to Tax Should be able to handle inbox related to taxes anddirect queries from the borrowers and internal team Should have afair idea on Tax related documents Requirements Total 5+ years ofExp with Min 2 years of experience in managing teams in US MortgageServicing operations

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