Deputy Manager Loan Servicing

1 month ago

Chennai, India 2coms Full time
Openingfor Deputy Manager (Loan Servicing) Leading MNCChennai

Exp8 (Min 2 Years AssistantManager)

LocationChennai

CTC13LPA

ShiftUSShift

NoticeImmediate30Days

JobDescription

Min45 years of experience in managing teams in US Mortgage Servicingoperations

EssentialSkills

Experience in managing US Mortgage Servicing operations with teamsof 2530 associates in outsourcedenvironment
Customer Focus: must demonstrate competency in dealing with alllevels of employees /management and building strong relationshipswith teams and all organizationalcustomers.
Functional/TechnicalSkills:mustpossess very strong US mortgage servicingdomainalongwith quantitative analytical and technical aptitudeskills
Drive for Results: must possess the ability to work under pressuremeet deadlines and be accountable forperformance.
Time Management: must be able to multitask be detail oriented anddemonstrate strong organizationalskills.
Interpersonal Savvy: must demonstrate excellent interpersonalskills with all levels of organizational customers and teammembers.
Written Communication: must possess the ability to effectivelyaccurately and concisely convey thoughts and concepts and provideinformation to all organizationcustomers.
Problem Solving: must demonstrate the proactive ability to find anddefine problems understand business impact identify solutions andprovide recommendations for correctiveaction.
Decision Quality: must possess the ability to work independentlyestablish priorities and demonstrate good judgmentskills.
Learning on the Fly: must be willing and able to take theinitiative for learning increasing knowledge and improving skillsin a selfdirected manner to improve performance and positionaddedvalue.
Dealing with Ambiguity: ability to adapt and excel as a team playerin a fastpaced and changeorientedenvironment.
Ability to manage client escalations and clientrelationships

Responsibilities
Managingcomplex US Mortgage Servicing operations process on a day to daybasis
Independently resolve outstanding issues and communicate/escalateproblems to clients and SeniorManagement.
Participate in industry initiatives and working groups and and whenrequired
Driving productivity and efficiency
Analysis of reports and determine authenticity of the report andability to identify significantvariances.
Complete ownership of deliverable of team and handlingescalations.
Attend daily calls with customer and explain the status/ progressofdeliverables
Respond to customer queries ondeliverables
Help team members to fix the issues in dailyactivities
Act as first/Second level of escalation on deliveryissues
Supervision of Lead Analysts Senior Analyst andAnalyst
Ensure all reference data related activities are completed as perclientexpectations
Meet the TAT and error freedelivery
Contribute to process streamlining andimprovement
Plan and prioritize all projects handled by theteam.
Ensuring Checklist Metrics and EOD activities are completed andsignedoff.
Ensuring timely updates/review of SOPs IssueLogs
Ensure adherence / Managing KPI and SLAs on ongoingbasis
Monitoring and ensuring closure of daily/weekly and monthlydeliverables in various aspects of aged outstandingitems
Maintenance of escalationpolicies
A proactive approach to problem solving taking ownership of issuesand having the determination to follow thingsthrough
Ensure attritions targets are notbreached
Managing a team of agents in customer drivenenviornment
Actively participate in governance calls with the clients foreffective processmanagement
Manage operations through end to end planning metrics review androot causeanalysis
Manage Client relationship as part of operationsdelivery;
Drive change by successful implementation of process improvementrecommendations
Review overall staff performance and recommend trainingneeds
Liaise with HR Facilities Training IT & Network teams toensure seamless operationsdelivery

Requirements
Total8 years of Exp with Min 45 years of experience in managing teams inUS Mortgage Servicingoperations
Min2 Years as an AssistantManager

Min 4-5 years of experience in managing teams in US MortgageServicing operations Essential Skills- Experience in managing USMortgage Servicing operations with teams of 25-30 associates inoutsourced environment Customer Focus: must demonstrate competencyin dealing with all levels of employees /management and buildingstrong relationships with teams and all organizational customers.Functional/Technical Skills: must possess very strong US mortgageservicing domain along with quantitative, analytical and technicalaptitude skills Drive for Results: must possess the ability to workunder pressure, meet deadlines and be accountable for performance.Time Management: must be able to multi-task, be detail oriented anddemonstrate strong organizational skills. Interpersonal Savvy: mustdemonstrate excellent interpersonal skills with all levels oforganizational customers and team members. Written Communication:must possess the ability to effectively, accurately and conciselyconvey thoughts and concepts, and provide information to allorganization customers. Problem Solving: must demonstrate theproactive ability to find and define problems, understand businessimpact, identify solutions and provide recommendations forcorrective action. Decision Quality: must possess the ability towork independently, establish priorities and demonstrate goodjudgment skills.

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