Team Lead

4 weeks ago

Chennai, India NielsenIQ Full time

Job Description
RESPONSIBILITIES
Act as the main point of contact from Operation Team to internal client services to lead and drive the operational design and delivery of our client offering.
Responsible for overall Operations department quality performance monitoring, reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Workflow Specialists.
Maintain/Create database for set of clients and categories, perform weekly validations, or monthly validations based on the schedule
Produce analytical reports as per the specifications received in the input order, also run ongoing reports with minimum changes in the dimensions
Support the technology team during developments by running smoke testing for any new features added in the analytical tool
Produce custom reports by writing and executing a Shell Script, also perform manual calculations in MS Excel and deliver in client preferred layout
Need to have analytical ability to investigate issues with the panel data which is questioned by client as part of Data Inquiry team
Always ensures to deliver the results on-time with 100% accuracy
Need to provide timely status report and updates about projects to all the stakeholders
Willingness to work in shifts

Team Management
Plans and controls resource allocation to optimize the “operations service” to clients as well as highlights any resources issue
Expected to coach and develop the team, monitor individual performances by identifying talents or low performers and promote engagement within the team
Acts as an escalation point for the team and constantly reviews and assesses team‘s KPIs periodically

QUALIFICATIONS
● A Bachelor’s or master’s degree in Computer Science or related field/Or Degree in Statistics/Maths and Data analytics
● Strong problem-solving skills
● Strong communication and Coordination skills
Strong communication and stakeholder management skills
Process- driven mindset

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