Lead - Quality
1 month ago
Razorpay was founded by and Harshil Mathur in . Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).Requirement
Lead a team of Quality Analysts responsible for maintaining the highest standards in customer service within the fintech domain. Define and implement quality assurance protocols, procedures, and benchmarks tailored to the specific needs and regulations. Collaborate closely with cross-functional teams to ensure seamless integration of quality goals with product development and customer experience strategies. Conduct regular quality audits to assess adherence to quality standards and identify areas for improvement. Provide hands-on coaching, mentorship, and guidance to Quality Analysts, fostering a culture of continuous learning and improvement. Utilize advanced analytics and data-driven insights to identify emerging trends, patterns, and areas for optimization within the ecosystem. Drive innovation and efficiency by proactively identifying opportunities to streamline processes, enhance automation, and improve overall customer satisfaction. Serve as a point of contact for escalations related to quality issues and work to resolve them in a timely manner. Foster a culture of quality excellence within the team and across the organization. Act as a key liaison for quality-related matters, both internally and externally Total year of experience 5- 8 years and quality experience 2+ years-
LEAD School
1 month ago
Bengaluru, India Lead School Full timePurpose of the Job:LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...
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Lead Quality
2 weeks ago
Bengaluru, Karnataka, India Razorpay Full timeThe Role:The Lead is responsible for overseeing the quality assurance processes and training programs within the organization. This role ensures that quality standards are met consistently and that employees are provided with the necessary training to perform their duties effectively. The Lead Quality and Training will develop and implement quality control...
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Quality Lead
7 days ago
Bengaluru, India BHIVE Workspace Full timeJob Title: Lead Quality Assessment/CheckJob Summary : The Lead Quality Assessment/Check is responsible for overseeing the quality assurance processes within the organization, ensuring that products and services meet established standards of quality, reliability, and performance. This role involves leading a team of quality assurance professionals, developing...
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Quality Lead
4 weeks ago
Bengaluru, India Diversified Full timeJob Summary:Exp - 7 to 10 yearsQuality Lead Exp - 1 to 4 yearsReporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service...
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Quality Lead
5 days ago
Bengaluru, India BHIVE Workspace Full timeJob Title: Lead Quality Assessment/CheckJob Summary : The Lead Quality Assessment/Check is responsible for overseeing the quality assurance processes within the organization, ensuring that products and services meet established standards of quality, reliability, and performance. This role involves leading a team of quality assurance professionals, developing...
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Quality Lead
1 month ago
Bengaluru, India Diversified Full timeJob Summary:Reporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service performance, and conformity to policies and procedures....
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Quality Lead
2 weeks ago
Bengaluru, Karnataka, India First Advantage Full timeWelcome to our Career Page! Take a look at the job opportunities below to find one that suits your skills and experience. Quality Lead - First Advantage - Bangalore, India Bengaluru, Karnataka, India Full Time Experienced Position Summary: Are you adaptive, curious, and dynamic? Join First Advantage's QA team in Bangalore, dedicated to operational...
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Director of Curriculum Development
2 weeks ago
Bengaluru, India LEAD School Full timePurpose of the Job:LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...
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Director of Curriculum Development
2 weeks ago
Bengaluru, Karnataka, India LEAD School Full timePurpose of the Job: LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...
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Quality Lead
2 weeks ago
Bengaluru, Karnataka, India Diversified Full timeJob Summary:Reporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service performance, and conformity to policies and procedures....
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Director of Curriculum Development
2 weeks ago
Bengaluru, India LEAD School Full timePurpose of the Job: LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...
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Director of Curriculum Development
2 weeks ago
Bengaluru, India LEAD School Full timePurpose of the Job: LEAD started with a vision to provide disruptive Ed-tech solutions for all stakeholders. Since then, LEAD has grown into a team of proficient individuals striving to transform education. In line with this vision and strategy, LEAD has been continuously working on creating world class products. We are looking to hire a Curriculum...
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Quality Lead
2 weeks ago
Bengaluru, India Tech Mahindra Full timeKey Responsibilities:1. Lead a team of quality analysts to monitor, evaluate, and improve the performance of customer service representatives handling international voice processes for our ecommerce account. 2. Conduct regular quality audits to assess adherence to predefined quality standards, compliance requirements, and customer service protocols. 3....
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Quality Lead
6 days ago
Bengaluru, India Tech Mahindra Full timeKey Responsibilities:1. Lead a team of quality analysts to monitor, evaluate, and improve the performance of customer service representatives handling international voice processes for our ecommerce account. 2. Conduct regular quality audits to assess adherence to predefined quality standards, compliance requirements, and customer service protocols. 3....
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Inside Sales Manager
6 days ago
Bengaluru, India LEAD School Full timePurpose of the Job:To engage with potential partner schools remotely and convert them to hot leads or close the finaldeal. Demonstrating superior product knowledge to answer customer questions and inquiries. Building relationships with potential customers to establish trust and rapport. Nurture leads with the goal of converting them to customers. Closing...
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Inside Sales Manager
6 days ago
Bengaluru, India LEAD School Full timePurpose of the Job:To engage with potential partner schools remotely and convert them to hot leads or close the finaldeal. Demonstrating superior product knowledge to answer customer questions and inquiries. Building relationships with potential customers to establish trust and rapport. Nurture leads with the goal of converting them to customers. Closing...
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Quality Lead
4 weeks ago
Greater Bengaluru Area, India Diversified Full timeJob Summary: Exp - 7 to 10 yearsQuality Lead Exp - 1 to 4 yearsReporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service...
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Quality Lead
4 weeks ago
Greater Bengaluru Area, India Diversified Full timeJob Summary: Exp - 7 to 10 years Quality Lead Exp - 1 to 4 years Reporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service...
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Quality Lead
4 weeks ago
Greater Bengaluru Area, India Diversified Full timeJob Summary: Exp - 7 to 10 yearsQuality Lead Exp - 1 to 4 yearsReporting to the Director of Service Operations, Quality Lead is responsible for assessing the quality of the performance of the service desk employees. The Quality Lead will monitor inbound and outbound calls, email responses, and tickets to assess communication technical accuracy, service...
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Quality Assurance Lead
2 weeks ago
Bengaluru, Karnataka, India Antal International Full timeJob Description As a Quality Team Lead - Customer Relations, you will be responsible for leading a Quality team that monitors activities across the Customer Relations team. You'll be instrumental in advocating and implementing continuous improvement of the quality of customer interactions and ensuring that procedures and policies are always adhered to. You...
