Quality Lead

2 weeks ago


Bengaluru, Karnataka, India First Advantage Full time

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Quality Lead - First Advantage - Bangalore, India

Bengaluru, Karnataka, India Full Time Experienced Position Summary:
Are you adaptive, curious, and dynamic? Join First Advantage's QA team in Bangalore, dedicated to operational quality excellence. You will be at the forefront of continuous improvement, dealing with process performance, client escalations, and root cause analysis, driving solutions to enhance quality within Operations.

As a Quality Lead, you will be responsible for managing defects and escalations, ensuring process compliance with regulations and quality standards. Working closely with Operations specialists, you will identify and implement opportunities for process and quality enhancements. Your role will involve analyzing metrics, preparing audit reports, providing input on failure investigations, and suggesting process improvements.

Essential Responsibilities:
  • Drive defects resolution and escalations management. Conduct quality analysis and continuous improvement on global and US orders across various processes and screening types.
  • Collaborate with Operations, Account Management, Customer Success, and Product Development teams for root cause analysis and solution recommendations.
  • Utilize shared technology tools and practices to enhance quality and efficiency.
Experience:
  • Minimum 6 years of experience in quality assurance, operations, problem-solving, or continuous improvement.
Other Knowledge, Skills, and Certifications:
Preferred: Agile (Kanban preferred), Six Sigma, Content/Issue Repository systems, Project Management
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