Lead Quality
2 weeks ago
The Role:
The Lead is responsible for overseeing the quality assurance processes and training programs within the organization.
This role ensures that quality standards are met consistently and that employees are provided with the necessary training to perform their duties effectively.
The Lead Quality and Training will develop and implement quality control systems, conduct audits, and create training materials to enhance overall organizational performance.
Roles and Responsibilities :
Ensure compliance with quality standards and procedures.
Develop and implement quality management systems.
Conduct regular audits and inspections to identify areas for improvement.
Collaborate with cross-functional teams to resolve quality issues and prevent recurrence.
Monitor key performance indicators (KPIs) related to quality metrics.
Provide training and coaching to team members on quality best practices.
Conduct regular quality audits to assess adherence to quality standards and identify areas for improvement.
Provide hands-on coaching, mentorship, and guidance to Quality Analysts, fostering a culture of continuous learning and improvement.
Utilize advanced analytics and data-driven insights to identify emerging trends, patterns, and areas for optimization within the ecosystem.
Drive innovation and efficiency by proactively identifying opportunities to streamline processes, enhance automation, and improve overall customer satisfaction.
Serve as a point of contact for escalations related to quality issues and work to resolve them in a timely manner.
Foster a culture of quality excellence within the team and across the organization.Act as a key liaison for quality-related matters, both internally and externally.
Mandatory Qualification :
Minimum 4-5 years of experience.
BFSI domain knowledge will be added advantage.
Possessing good analytical skills and having exposure of continuous improvement (Six Sigma / Lean / Kaizen / TQM).
Strong project management skills with experience leading cross-functional teams.
Customer service experience with a focus on delivering exceptional customer experiences.
Bachelor's Degree - Any discipline
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