Senior Manager

4 weeks ago


Hyderabad, India Experian Full time
Job Description

The Senior Manager - Service Delivery will oversee the management and maintenance of operating systems, including Windows and Linux, and ensure the security of these systems. This role involves leading and mentoring a team of system engineers, developing and implementing automation strategies, and collaborating with cross-functional teams to design and deploy scalable and reliable solutions.

Primary Responsibilities:

  • Oversee the management and maintenance of Windows and Linux operating systems, ensuring timely patching and updates to maintain system security and performance.
  • Lead and mentor a team of system engineers, providing guidance and support to ensure effective team performance.
  • Develop and implement automation strategies to streamline system operations and improve efficiency.
  • Collaborate with cross-functional teams to design and deploy scalable and reliable cloud solutions.
  • Monitor system performance and troubleshoot issues to ensure optimal operation.
  • Manage security operations, including the implementation of security policies, procedures, and controls to protect systems and data.
  • Ensure compliance with relevant data protection regulations and security standards.
  • Stay updated with the latest industry trends and technologies to continuously improve system engineering practices.
  • Manage teams across different time zones, ensuring effective communication and collaboration.
  • Be ready to work in flexible shifts to accommodate different time zones.
  • Oversee service delivery management, ensuring that services are delivered to clients according to agreed-upon standards.
  • Implement governance controls to ensure compliance with organisational policies and procedures.
  • Ensure exposure to and management of Service Level Agreements (SLA), Service Level Indicators (SLI), and Service Level Objectives (SLO).

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in managing Windows and Linux operating systems.
  • Strong knowledge of security operations and best practices.
  • Experience in leading and mentoring a team of system engineers.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and collaboration skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong people management and grooming skills.
  • Proficiency in Agile methodologies and strong expertise in Scrum practices.


Additional Information

  • Experience with cloud platforms such as AWS, Azure, or Google Cloud.
  • Knowledge of automation tools and scripting languages.
  • Experience with virtualization technologies.

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