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Executive - Crew Support
1 month ago
Core Job execution accountabilities: -
- Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff.
- Ensure that there is always a client centric & successful resolution provided to tickets/requests/feedback/queries assigned on day to day basis.
- Ensure that no tickets/requests/feedback/queries should breach the SLA – 48 Hours.
- Ensuring follow ups are done on escalated tickets.
- Ensure that the system/ticket documentation is available for all parties involved and up to date, including administration manuals. Ensure any change in the system design or functionalities are properly documented and disseminated by the team.
- Partnering with the different business groups on issue resolution and enhancement implementation.
- Improve crew support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Assist with management of the department and complete tasks & projects as delegated by the manager.
- Ensure an overall helpful transparent & trustworthy image of ICare with clients.
- To develop and achieve an updated knowledge of most recent update of CAR and DGCA rules
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Executive - Crew Support
1 month ago
gurugram, India IndiGo Full timeCore Job execution accountabilities: - Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff. Ensure that there is always a client centric & successful resolution provided to tickets/requests/feedback/queries assigned on day to day basis. Ensure that no tickets/requests/feedback/queries should breach the...
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Executive - Crew Support
3 weeks ago
gurugram, India IndiGo Full timeCore Job execution accountabilities: - Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff. Ensure that there is always a client centric & successful resolution provided to tickets/requests/feedback/queries assigned on day to day basis. Ensure that no tickets/requests/feedback/queries should breach the...
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Executive - Crew training
2 months ago
Gurugram, India IndiGo Full time•Ensure crew training / roster plans are implemented in adherence to DGCA regulations as well as the Indigo Airlines defined policies. The complexity of maintaining these training plans / rosters especially with large crew numbers will form the most challenging aspect of this position.•Schedule monthly/ quarterly / long term crew roster / training...
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Executive - Crew training
4 weeks ago
Gurugram, India IndiGo Full time•Ensure crew training / roster plans are implemented in adherence to DGCA regulations as well as the Indigo Airlines defined policies. The complexity of maintaining these training plans / rosters especially with large crew numbers will form the most challenging aspect of this position.•Schedule monthly/ quarterly / long term crew roster / training...
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Executive - Crew Roster
2 weeks ago
Gurugram, Haryana, India Tata SIA Airlines Full time**Job Overview** Executive - Crew Roster will manage the planning and day-to-day administration of training for crew. Management of yearly, monthly, daily system blocking & system updation. Data maintenance and analysis for trainings conducted, while ensuring compliance to regulatory requirements pertaining to all crew ground trainings. **Key...
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Executive - Crew Services
2 weeks ago
Gurugram, Haryana, India TATA SIA Airlines Limited Full time**Job Overview**: The position of Executive - Crew Services is responsible for managing all administrative matters regarding flight crew, including but not limited to AEP, Crew Logistics, ForEx, Uniform and Visa. This position shall report to the Manager - Crew Engagement & Services. **Key Responsibilities**: - Extracting crew data from ARMS pertinent to...
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Executive- Crew Rostering
2 months ago
Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time**Job Posting Start Date**:9 Feb 2024 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd - Ensure crew training / roster plans are implemented in adherence to DGCA regulations as well as the Indigo Airlines defined policies. The complexity of maintaining these training plans / rosters especially with large crew numbers will form the most...
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Executive- Crew Rostering
2 days ago
Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time**Job Posting Start Date**:9 Feb 2024 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd - Ensure crew training / roster plans are implemented in adherence to DGCA regulations as well as the Indigo Airlines defined policies. The complexity of maintaining these training plans / rosters especially with large crew numbers will form the most...
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Executive Crew Planning
2 months ago
Gurugram, India IndiGo Full timeJob Description: · Planning of pre-assignments and giving planning closure to crew planning team by 10th of every month.· Identify opportunities for improving operational performance through technology and or other business changes.· Reconciliation of head count with IFLY and HR.· Generate, analyse and maintain ad-hoc reports on various...
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Executive Crew Planning
4 weeks ago
Gurugram, India IndiGo Full timeJob Description: · Planning of pre-assignments and giving planning closure to crew planning team by 10th of every month.· Identify opportunities for improving operational performance through technology and or other business changes.· Reconciliation of head count with IFLY and HR.· Generate, analyse and maintain ad-hoc reports on various...
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Executive- Crew Logistics
5 days ago
Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time**Job Posting Start Date**:25 Jun 2024 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd - Review all verified hotel bills and ground transportation charges. Ensure that charges included in the invoices are legitimate. - Ensure accuracy of an effective tracking method defined for measuring cost savings, current spending and budget goals for...
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Executive crew control and logistics
1 month ago
Gurugram, India IndiGo Full timeall verified hotel bills and ground transportation charges. Ensure that charges included in the invoices are legitimate. accuracy of an effective tracking method defined for measuring cost savings, current spending and budget goals for the department.3.Monitor relevant modules in Crew systems to ensure travel bookings are cancelled/changed immediately as...
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Executive crew control and logistics
1 month ago
gurugram, India IndiGo Full timeall verified hotel bills and ground transportation charges. Ensure that charges included in the invoices are legitimate. accuracy of an effective tracking method defined for measuring cost savings, current spending and budget goals for the department. 3.Monitor relevant modules in Crew systems to ensure travel bookings are cancelled/changed immediately as...
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Executive crew control and logistics
3 weeks ago
gurugram, India IndiGo Full timeall verified hotel bills and ground transportation charges. Ensure that charges included in the invoices are legitimate. accuracy of an effective tracking method defined for measuring cost savings, current spending and budget goals for the department. 3.Monitor relevant modules in Crew systems to ensure travel bookings are cancelled/changed immediately as...
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Executive crew control and logistics
4 weeks ago
Gurugram, India IndiGo Full timeall verified hotel bills and ground transportation charges. Ensure that charges included in the invoices are legitimate. accuracy of an effective tracking method defined for measuring cost savings, current spending and budget goals for the department.3.Monitor relevant modules in Crew systems to ensure travel bookings are cancelled/changed immediately as...
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Senior Executive Crew Control and Logistics
1 month ago
Gurugram, India IndiGo Full timeJob Description Ensure all crew comply with the Indigo FDTL Scheme Ensure all crew comply with IndiGo Fatigue risk management policy Cover and Ensure all IndiGo flights are crewed to the correct crew compliment Ensure all crew are legal and current to fly Prepare overview of the daily operation Act on any aircraft delays/diversion/operational...
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Senior Executive Crew Control and Logistics
1 month ago
gurugram, India IndiGo Full timeJob Description Ensure all crew comply with the Indigo FDTL Scheme Ensure all crew comply with IndiGo Fatigue risk management policy Cover and Ensure all IndiGo flights are crewed to the correct crew compliment Ensure all crew are legal and current to fly Prepare overview of the daily operation Act on any aircraft...
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Senior Executive Crew Control and Logistics
3 weeks ago
gurugram, India IndiGo Full timeJob Description Ensure all crew comply with the Indigo FDTL Scheme Ensure all crew comply with IndiGo Fatigue risk management policy Cover and Ensure all IndiGo flights are crewed to the correct crew compliment Ensure all crew are legal and current to fly Prepare overview of the daily operation Act on any aircraft...
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Senior Executive Crew Control and Logistics
4 weeks ago
Gurugram, India IndiGo Full timeJob Description Ensure all crew comply with the Indigo FDTL Scheme Ensure all crew comply with IndiGo Fatigue risk management policy Cover and Ensure all IndiGo flights are crewed to the correct crew compliment Ensure all crew are legal and current to fly Prepare overview of the daily operation Act on any aircraft delays/diversion/operational...
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Gurugram, Haryana, India InterGlobe Aviation (IndiGo) Full time**Job Posting Start Date**:24 Jan 2024 **Location**: Gurgaon, HR, IN **Company**:InterGlobe Aviation Ltd - Ensure all crew comply with the Indigo FDTL Scheme and with IndiGo Fatigue risk management policy Ensure all crew are legal and current to fly and cover and Ensure all IndiGo flights are crewed to the correct crew complement - Ensure IVR calls are...