Executive - Operation Control Center(Crew Control)

2 weeks ago


Gurugram Haryana, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:24 Jan 2024

**Location**: Gurgaon, HR, IN

**Company**:InterGlobe Aviation Ltd
- Ensure all crew comply with the Indigo FDTL Scheme and with IndiGo Fatigue risk management policy Ensure all crew are legal and current to fly and cover and Ensure all IndiGo flights are crewed to the correct crew complement
- Ensure IVR calls are handled at utmost professionalism and any escalated matter is immediately bought in the knowledge of shift manager.
- Keep Crew logistics always updated about any urgent pickup/ hotel requirement and follow up as required
- Prepare overview of the daily operation
- Act on any aircraft delays/diversion/operational change quickly and efficiently
- Awareness about and make changes in case of any current and potential future issues with crew legality
- Feedback of any roster issues to Duty Manager-Crew control
- Explore new functionalities in AIMS software that may be helpful in reducing workload on the desk and in improving the working efficiency of the team.
- Responsible and accountable for identifying safety risks in accordance with risk assessment process and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace.
- Ensure that FDTL, company policy, process and guidelines are being always followed pertaining to crew control & logistics.
- Ensure all crew comply with the Indigo FDTL Scheme and with IndiGo Fatigue risk management policy Ensure all crew are legal and current to fly and cover and Ensure all IndiGo flights are crewed to the correct crew complement
- Ensure IVR calls are handled at utmost professionalism and any escalated matter is immediately bought in the knowledge of shift manager.
- Keep Crew logistics always updated about any urgent pickup/ hotel requirement and follow up as required
- Prepare overview of the daily operation
- Act on any aircraft delays/diversion/operational change quickly and efficiently
- Awareness about and make changes in case of any current and potential future issues with crew legality
- Feedback of any roster issues to Duty Manager-Crew control
- Explore new functionalities in AIMS software that may be helpful in reducing workload on the desk and in improving the working efficiency of the team.
- Responsible and accountable for identifying safety risks in accordance with risk assessment process and ensures that adequate risk mitigation steps are appropriately implemented in order to ascertain safety within the workplace.
- Ensure that FDTL, company policy, process and guidelines are being always followed pertaining to crew control & logistics.



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