Senior Business Systems Analyst, Salesforce

1 month ago

Gurugram, India MongoDB Full time

MongoDB is seeking a Business Systems Analyst (BSA) adept at translating business needs into technical solutions. As part of the CRM Technologies team, the ideal candidate partners with cross-functional business stakeholders, product management, and engineering teams to drive ongoing system improvements of our CRM suite of applications including Salesforce, BoostUp, and Xactly to improve user adoption. The role requires a solid understanding of Opportunity Management, Sales Forecasting, and Sales Commissions with a solid technical background that includes functional knowledge of Salesforce administration, and declarative and programmatic development.

Work Model:Flexible

Work Timings: 4PM to 12AM

Work Location: Gurugram

Responsibilities:

Extensive experience creating business requirement documents (BRD), functional requirements, & accurately translating business requirements into system functionality requirements. Work with the CRM team to groom user stories such as clarifying or augmenting user story acceptance criteria, points, etcHands on configuration of Salesforce Platform including security, automation, approval processes, visual flow, custom objects, etcWork with Sales Ops, Professional Services, Support Ops, Customer Success Managers, Deal Desk, Commercialization, Order to Cash, Finance and Legal teams to understand their goals and help define system solutionsMarry understanding of business with systems expertise to provide input to strategic technical roadmaps as well as proactively identify and address delivery needs based on roadmapOrchestrate end-to-end solutions by taking into account integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction’s lifecycleAnticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraintsSeek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid paceLead and mentor new team members to bring them up to speedWork together with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications when neededBased on experience, can accurately estimate the cost and time to implement functional or Business unit level solutionsCollaborate with key constituents in user acceptance testing for changes to supported CRM systems as well as facilitate seamless implementations of new functionality through targeted communications, demos, and user training

Qualifications:

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalentCertified Salesforce Advanced Administrator/Application/System Architect preferred7+ years of techno-functional experience in designing, enhancing and supporting solutions on Salesforce and associated systems Working experience with Salesforce Sales and Service clouds; knowledge of Lightning and CPQ is a plusStrong domain understanding of lead-to-opp, Sales Forecasting, opp-to-quote, quote-to-cash, and Sales Commission processes with firsthand knowledge of a subscription/usage-based business model and experience in process redesign and/or CRM implementationComfortable in engaging with Admins and Engineers with functional knowledge and understanding of both declarative and non-declarative Salesforce development including but not limited to process builders, flows, Visualforce, APEX programming, Force.com APIs, SOQL, governor limits, and web services (Salesforce certification is a plus)Strong understanding of Salesforce capabilities, best practices, and limitations and the ability to communicate those to key stakeholders Experience integrating Salesforce with other applications (Informatica Cloud/Dell Bhoomi/Mulesoft)

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