CRM - Senior Functional Consultant

4 weeks ago


Bengaluru, India Recruiter Wings Consultancy Full time

We are looking to hire an experiencedMicrosoft Dynamics CRM Functional Consultant to join aMicrosoftGold Certified Dynamics partner with headquarters in Dubai withglobal operations.This role will be based at the client'sODC office in Bangalore. You will be responsible forreviewingclient business processes reengineering the client’sprocesses to improve efficiencyand performing many of thefunctional tasks required for a successful CRMimplementation.

Key Responsibilites:

  • Collaborate with Onsite partner ProductManagement and Client Business Process Ownersto analyse and designbusiness requirements.
  • Translate businessrequirements into detailed User Stories and correspondingAcceptanceCriteria
  • Demonstrate MSCRM solutioncapabilities to the client
  • Conduct businessprocess analysis and create Fit/Gap report
  • Create Solution design to address client businessinterface and performance requirements
  • Adviseon complex MS Dynamics CRM business cases and proposecomprehensivesolutions based on MS CRM 3rd parties andcustomizations
  • Create functional requirementand functional design for customizations
  • Create estimates for implementation tasks
  • Provide MS Dynamics SME expertise to client and mentorteam members
  • Installation setup andconfiguration of MS CRM
  • Perform regressiontesting and retest identified defects as needed
  • Develop execute and verify test plans and scripts forfunctional testing based on UserStory AcceptanceCriteria
  • Data migration from external systemsinto MS CRM
  • Conduct solution testing andassist with user acceptance testing
  • Conductuser and administrator training
  • Complete theproject tasks on time and under budget
  • Buildexpertise in Industry areas of focus contributes to development ofIndustry solutions
  • Assist sales and presalesteams to prepare proposals participate on client presentationsandsupport business development and the sale of professional serviceswhen necessary


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