Microsoft Dynamics CRM Functional Consultant

4 weeks ago

Bengaluru, India Mount Talent Consulting Full time

We are seeking a highly motivated and experienced Microsoft Dynamics 365 CRM Functional Consultant to join our growing team.

In this role, you will play a critical role in helping our clients implement and configure Dynamics 365 CRM to streamline their sales, marketing, and customer service operations, ultimately enhancing customer relationships and driving business Collaborate with clients to understand their current CRM processes, pain points, and desired outcomes.

- Analyze business requirements and translate them into a comprehensive Dynamics 365 CRM implementation plan.

- Configure and customize Dynamics 365 CRM modules (e.g., Sales, Marketing, Customer Service) to meet specific client needs and workflows.

- Develop and document user training materials to ensure seamless user adoption of the new CRM system.

- Conduct user training sessions to equip clients with the knowledge and skills to effectively utilize the CRM functionalities to manage customer interactions.

- Provide ongoing support to clients after implementation, including troubleshooting challenges, optimizing configurations, and identifying opportunities for further CRM process improvement.

- Stay up-to-date on the latest features and functionalities of Microsoft Dynamics 365 CRM.

Skills:

- Proven experience with Microsoft Dynamics 365 CRM (CE or Sales Enterprise) implementations and configurations.

- In-depth knowledge of CRM concepts, methodologies, and best practices (sales force automation, lead management, customer service processes).

- Strong understanding of sales, marketing, and customer service operations within various industries.

- Experience with business process mapping and analysis techniques.

- Excellent communication, collaboration, and presentation skills to effectively interact with clients at all levels.

- Ability to translate complex technical concepts into clear and concise language for business users.

- Strong analytical and problem-solving skills.

- Proven experience in project management methodologies (e.g., Agile, Waterfall).

- Ability to work independently and as part of a team.

Benefits:

- Opportunity to work on challenging and rewarding projects with leading organizations.

- Competitive compensation and benefits package.

- Collaborative and supportive team atmosphere.

- Continuous learning and development opportunities.

- Make a real impact on the success of our clients' customer relationship management strategies and overall business performance.

(ref:hirist.tech)

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