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Quality Assurance Analyst KYC
4 months ago
Quality Assurance Analyst KYC
India, Delhi NCR
Department - Member Operations IN
Who are Tide:
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
What we’re looking for:
As a KYC Quality Analyst, you will monitor the associates’ proper execution of KYC cases, customer service performance, and conformity to company policies and procedures. You will be doing sampling of KYC reviews on a weekly basis to identify training gaps. You will assist in developing, creating, and implementing KYC quality processes and procedures.
As a Quality Assurance Analyst KYC you’ll be:
Monitoring KYC analysts’ performance and handling of the cases in all KYC systemsConducting effective coaching sessions to share feedback on the QA auditProviding feedback to the associatesGenerating QA reportsAchieving sampling plan targets that were givenConducting monthly performance reviews for each analyst, share findings and set goals.Work closely with peers to implement quality strategies and drive overall project performanceWhat makes you a great fit:
You have 2+ years KYC experienceYou have spent at least 1 year in a job with quality analyst specialistYou have excellent verbal, written and interpersonal communication skills in EnglishYou have outstanding customer service skills and are dedicated to providing exceptional customer careYou are a self motivated and a self-starterYou are focused on quality and customer serviceYou have exceptional listening and analytical skillsYou have complaint handling experienceYou are experienced with reviewing KYC records using a 4 eye approach before approvalsYou are able to effectively deal with people at all levels inside and outside of the CompanyYou have the ability to multitask and successfully operate in a fast paced, team environmentYou are able to adapt well to change and successfully set and adjust priorities as neededWhat you’ll get in return:
Competitive SalarySelf & Family Health InsuranceTerm & Life InsuranceOPD BenefitsMental wellbeing through PlummLearning & Development Budget15 days of Privilege leaves12 days of Casual leaves12 days of Sick leaves 3 paid days off for volunteering or L&D activitiesTide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
