Video KYC Operations Supervisor

2 weeks ago


Delhi, Delhi, India Tide Full time
About Tide:

Tide is a leading business financial platform in the UK and India, providing innovative solutions for small businesses. We're looking for a skilled Video KYC Operations Supervisor to join our team.

As a Video KYC Operations Supervisor, you will be responsible for supervising a team of analysts in India, ensuring they conduct video KYC for prospects and validate customer information. You will adhere to RBI guidelines and regulatory requirements.

Key Responsibilities:

  • Supervise a team of video KYC analysts in India
  • Audit video KYC calls for compliance
  • Manage BAU activities of the video KYC team
  • Resolve issues raised by analysts and escalate to stakeholders
  • Oversee individual and team KPIs
  • Manage stakeholders: internal and external
  • Provide training and knowledge sharing with analysts
  • Stay up-to-date on vKYC policies and implement changes
  • Create MIS/reports for BAU and provide information as needed
  • Improve team efficiency and effectiveness
  • Support in hiring agents and create processes for vKYC

Requirements:

  • Minimum 3 years of experience in vKYC
  • Motivated, enthusiastic individual with strong leadership skills
  • Good communication skills and MIS/Excel report handling
  • Ability to forecast changes in team operations and manage stakeholders
  • Comfortable with change, ambiguity, and conflict
  • Multi-tasker who can manage multiple streams of work
  • Proven record of managing stakeholders and getting things done
  • Good written and verbal communication skills
  • Will to work in a shared shift pattern and on weekends as needed


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