Video KYC Operations Supervisor
2 weeks ago
Tide is a leading business financial platform in the UK and India, providing innovative solutions for small businesses. We're looking for a skilled Video KYC Operations Supervisor to join our team.
As a Video KYC Operations Supervisor, you will be responsible for supervising a team of analysts in India, ensuring they conduct video KYC for prospects and validate customer information. You will adhere to RBI guidelines and regulatory requirements.
Key Responsibilities:
- Supervise a team of video KYC analysts in India
- Audit video KYC calls for compliance
- Manage BAU activities of the video KYC team
- Resolve issues raised by analysts and escalate to stakeholders
- Oversee individual and team KPIs
- Manage stakeholders: internal and external
- Provide training and knowledge sharing with analysts
- Stay up-to-date on vKYC policies and implement changes
- Create MIS/reports for BAU and provide information as needed
- Improve team efficiency and effectiveness
- Support in hiring agents and create processes for vKYC
Requirements:
- Minimum 3 years of experience in vKYC
- Motivated, enthusiastic individual with strong leadership skills
- Good communication skills and MIS/Excel report handling
- Ability to forecast changes in team operations and manage stakeholders
- Comfortable with change, ambiguity, and conflict
- Multi-tasker who can manage multiple streams of work
- Proven record of managing stakeholders and getting things done
- Good written and verbal communication skills
- Will to work in a shared shift pattern and on weekends as needed
-
Senior Video KYC Operations Manager
4 weeks ago
Delhi, Delhi, India Tide Full timeAbout the RoleWe are seeking a highly motivated and experienced Video KYC Supervisor to join our team at Tide. As a Video KYC Supervisor, you will be responsible for supervising a team of vKYC analysts in India, whose role is to conduct the video KYC for the prospects to identify and validate customers' information and complete onboarding due diligence.You...
-
Video KYC Operations Manager
3 weeks ago
Delhi, Delhi, India Tide Full timeAbout the Role:Tide is a leading business financial platform in the UK and India, providing our members with business accounts and related banking services.We are seeking a highly motivated and enthusiastic Video KYC Team Lead to supervise a team of vKYC analysts in India, responsible for conducting video KYC for prospects to identify and validate customers'...
-
Senior Video KYC Specialist
3 weeks ago
Delhi, Delhi, India Tide Full timeAbout the Role:Tide is seeking a highly motivated Senior Video KYC Analyst to lead a team of analysts in India, responsible for conducting video KYC for prospects and validating customer information. The ideal candidate will have a minimum of 3 years of experience in video KYC and be able to manage a team to ensure compliance with RBI guidelines.Key...
-
Senior Video KYC Operations Manager
3 weeks ago
Delhi, Delhi, India Tide Full timeAbout Tide:Tide is a leading business financial platform in the UK, providing innovative solutions to small businesses. We are committed to empowering entrepreneurs and helping them save time and money.About the Role:We are seeking a highly motivated and experienced Video KYC Supervisor to join our team in India. As a Video KYC Supervisor, you will be...
-
Senior Video KYC Operations Manager
4 weeks ago
Delhi, Delhi, India Tide Full timeAbout Tide:Tide is a leading business financial platform in the UK and India, providing comprehensive banking services and administrative solutions to small businesses. We are committed to empowering our members and saving them time and money.About the Role:We are seeking a highly motivated and experienced Video KYC Supervisor to join our team in India. As a...
-
Video KYC Team Lead
3 weeks ago
Delhi, Delhi, India Tide Full timeAbout Tide:Tide is a leading business financial platform in the UK and India, providing comprehensive banking services and administrative solutions to small businesses. We are committed to empowering our members and saving them time and money.About the Role:We are seeking a highly motivated and driven Video KYC Team Lead to supervise a team of analysts in...
-
Video KYC Team Lead
2 weeks ago
Delhi, Delhi, India Tide Full timeAbout Tide:Tide is a leading business financial platform in the UK and India, providing innovative solutions for small businesses. We're looking for a skilled Video KYC Team Lead to join our team and help us empower small businesses through our platform.About the Role:As a Video KYC Team Lead, you will be responsible for supervising a team of vKYC analysts...
-
Video KYC Team Lead
4 weeks ago
Delhi, Delhi, India Tide Full timeAbout TideTide is a leading business financial platform that provides innovative solutions to small businesses. Our mission is to empower entrepreneurs and help them save time and money.Job DescriptionWe are seeking a highly motivated and experienced Video KYC Team Lead to join our team. As a Video KYC Team Lead, you will be responsible for supervising a...
-
Video KYC Team Lead
2 weeks ago
Delhi, Delhi, India Tide Full timeAbout Tide:Tide is a leading business financial platform in the UK, with a strong presence in India and other global markets. We're on a mission to empower small businesses and help them save time and money.About the Role:As a Video KYC Team Lead, you will be responsible for overseeing a team of analysts in India who conduct video KYC for prospects to...
-
Video KYC Team Lead
4 weeks ago
Delhi, Delhi, India Tide Full timeAbout Tide:Tide is a leading business financial platform in the UK and India, providing innovative solutions for small businesses to save time and money. Our mission is to empower entrepreneurs and help them grow their businesses.About the Role:We are seeking a highly motivated and experienced Video KYC Team Lead to join our team in India. As a vKYC Team...
-
Video KYC Team Lead
2 weeks ago
Delhi, Delhi, India Tide Full timeAbout the Role:Tide is seeking a highly motivated Video KYC Team Lead to oversee the video Know Your Customer (vKYC) process for our SME customers in India. As a key member of our Member Onboarding team, you will be responsible for supervising a team of vKYC analysts and ensuring compliance with regulatory requirements.Key Responsibilities:Lead a team of...
-
KYC Team Manager
2 weeks ago
Delhi, Delhi, India Tide Full timeAbout the RoleTide is seeking a highly skilled KYC Team Lead to join our Member Operations team in India. As a KYC Team Lead, you will be responsible for managing a team of KYC analysts, ensuring compliance with AML regulations, and maintaining the highest standards of customer due diligence.Key Responsibilities:Lead a team of KYC analysts in India,...
-
KYC Policy
4 weeks ago
Delhi, Delhi, India Tide Full timeAbout the RoleWe are seeking a highly skilled and experienced KYC Policy & Procedure Lead to join our team at Tide. As a key member of our compliance team, you will be responsible for drafting and standardizing key operations policies like KYC, Risk, and AML.As a KYC Policy & Procedure Lead, you will conduct research, implement industry best practices, and...
-
KYC Policy and Procedure Specialist
2 weeks ago
Delhi, Delhi, India Tide Full timeAbout the RoleThe successful candidate will be responsible for drafting and standardizing key operations policies, including KYC, Risk, and AML. This will involve conducting research, implementing industry best practices, and ensuring adherence to all regulatory requirements. The role requires a deep understanding of relevant regulations and the ability to...
-
KYC Team Lead
3 weeks ago
Delhi, Delhi, India Tide Full timeAbout the RoleWe are seeking a highly experienced KYC Team Lead to join our team at Tide. As a KYC Team Lead, you will be responsible for leading a team of KYC analysts in India, who conduct stringent checks and due diligence at the onboarding stage and throughout the customer life cycle, to ensure compliance with AML regulation.Key ResponsibilitiesLead a...
-
Printing Operations Supervisor
2 weeks ago
Delhi, Delhi, India Boxxcut Full timeAt Boxxcut, we are seeking a skilled Printing Operations Supervisor to oversee all printing and packaging jobs. This role involves coordinating with cross-functional teams to ensure timely and high-quality delivery of products.
-
Airport Operations Supervisor
2 weeks ago
Delhi, Delhi, India Emirates Full timeJob Title: Airport Operations SupervisorJob SummaryEmirates is seeking a highly skilled Airport Operations Supervisor to join our team. As a key member of our airport operations, you will be responsible for ensuring that our airport services are delivered to the highest standard.Key ResponsibilitiesSupervise and coordinate airport operations to ensure...
-
Security Operations Center Supervisor
2 weeks ago
Delhi, Delhi, India ARA Resources Pvt. Ltd. Full timeAbout ARA Resources Pvt. Ltd.We are a leading professional services company with expertise in digital, cloud, and security services. Our team of experts delivers strategy and consulting, technology and operations services, all powered by our global network of Advanced Technology and Intelligent Operations centers.The RoleThe Security Operations Center...
-
Floor Operations Supervisor
2 weeks ago
Delhi, Delhi, India S.D. Motors Private Limited Full timeWe are seeking a highly organized and skilled Floor Operations Supervisor to oversee all floor activity, including customer assistance, staff monitoring, and inventory management.Key Responsibilities:Supervise staff to ensure smooth operation of the floor.Train staff to perform allocated roles effectively.Manage inventory levels to meet customer...
-
Branch Support Operations Sales Specialist
3 weeks ago
Delhi, Delhi, India ADVENXA Full timeJob DescriptionJob Title: Branch Support Operations Sales SpecialistJob Summary: We are seeking a highly skilled Branch Support Operations Sales Specialist to join our team at ADVENXA. The successful candidate will be responsible for ensuring compliance with KYC regulations, updating customer information, and conducting regular audits to verify the accuracy...