KYC Team Lead

4 months ago

Delhi Division, India Tide Full time

Department: Member Operations (IN)

Who are Tide:

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.

About You

As KYC Team Lead at Tide, you will be responsible for a team of KYC analysts in India, whose role is to conduct stringent checks and due diligence at the onboarding stage and throughout the customer life cycle, to ensure compliance with AML regulation. The KYC team’s day is busy, processing volumes of new applications, performing limit increase checks and carrying out further enhanced due diligence.

Some of the things you’ll be doing:

Being the subject matter expert on KYC , corporate due diligence and AML risk and managing a team of analystsHelping the Head of KYC in Setting up of the KYC functionManaging Day to Day BAU activities of team of KYC analystsManaging the team of KYC analysts through data driven approachResolving the issues raised by KYC analysts and escalations by stakeholdersManaging and overseeing individual and team KPIs / OKRsManaging Internal stakeholder (Member Onboarding team, Member Support Team, Member accession team, Quality Analysis Team, Audit Team etc.) and External (Members, Banking partners etc.)Being the subject matter expert, providing ongoing training and continuous knowledge sharing with the analysts in the teamKeeping yourself abreast about latest changes in KYC/ AML policies and implementation of same at team operational levelHelping Head KYC in Creating processes, in accordance with our policies, to ensure that we meet rigorous KYC standards whilst building efficiency where possible.Working with Product Owners to build automation and system improvements & operational efficienciesBuilding the team of analysts for KYC India process at initial stages

You’ll be a great fit if:

You have proven yourself as KYC team leaderYou have 5 to 8 years of experience as a team leader in the domain of KYC preferably in financial services e.g. Banking sector and FintechYou have expertise in Risk & AML understanding of merchantsYou have decent product understanding and experience of digital KYC trends, processes, and regulations in IndiaYou are highly motivated, enthusiastic and driven individual with never say die attitude capable to maintain the morale of team in any situationYou are good team leader who is decisive, goal-oriented and proactiveYou are highly data driven and good capabilities in ExcelYou have abilities of forecasting the changes in requirements of operations of team which should be backed up by dataYou are Highly data driven, comfortable setting goals and KPIs, forecasting and planning.You have implemented operational efficiencies in your profile and have worked towards automation of processes (e.g., documentation review)You have Tech mindsetYou are comfortable with change, ambiguity, debate, conflict.You are a Multi-tasker who can manage multiple streams of work concurrently.You have proven record of managing various stakeholders (Internal as well as external) to get things doneYou have good communication skills- written and verbalYou are willing to work in a shared shift patternYou are willing to on work weekends or as and when required

What you’ll get in return:

Competitive salarySelf & Family Health InsuranceTerm & Life InsuranceOPD BenefitsMental wellbeing through PlummLearning & Development Budget15 days of Privilege leaves12 days of Casual leaves12 days of Sick leaves3 paid days off for volunteering or L&D activitiesStock Options

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

#LI-AP1

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