Field Application Engineer
4 months ago
Description
Purpose of this Position:
1. Maintain good relationship with customer by providing pre-sales and post-sales technical support to Key Accounts & Preferred Account (KA &PA).
2. To provide technical consulting and problem solving.
3. To support PoC, FAT and product testing
4. To provide technical training, on-site seminar to customer
5. Support additional task required by supervisor to achieve strategic objectives
Major Areas of Responsibility:
1. Work closely with the CSM/RSM/BDM/KAM to provide technical support & solutions for KA & PA –
To answer request for proposal To resolve customer’s applications via technical expertise. To obtain customer’s satisfaction.2. Project support in Pre-sales stage and Post-sales stage
Tender Document study and analysis. To propose suitable solutions, execute POC(Proof Of Concept) and FAT (Factory acceptance test) for Moxa’s channels and end customers Support pre-sales activities such as seminar, customer visit, exhibition, to present product features and value proposition.3. To provide Internal/External technical training to either Moxa colleagues or customer
4. To handle additional assignments or projects on demand which required by supervisor to achieve strategic objectives-
Qualifications
Minimum Job Requirements
Fluent in English language. College degree in Engineering or related degree. Quick learner for technical knowledge. At least 3 to 5 years of working experience for network product. CCNA, CCNP, or above is preferred. Familiar with network technologies such as VLAN, RSTP, IGMP, NAT, VPN and Routing Function.-
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