Service Desk Lead L2

Areas of Responsibility · Provide support for key IT infrastructure initiatives (management and technology roll out) and related IT operation projects · Should be well versed with Cloud technologies (preferably Office 365 suite), Line of Business (LOB) Applications, Active Directory, MS-Exchange & Service Desk model · Provides direct support to...

Areas of Responsibility · Provide support for key IT infrastructure initiatives (management and technology roll out) and related IT operation projects · Should be well versed with Cloud technologies (preferably Office 365 suite), Line of Business (LOB) Applications, Active Directory, MS-Exchange & Service Desk model · Provides direct...

1) Ticket logging for all the issues and requests received 2) Log tickets with correct priority and category 3) Assign tickets to correct bins on time 4) Follow up with users tickets awaiting user response 5) Follow ups with relevant IT team members on tickets pending for action 6) Take help from shift managers as and when needed 7) Adhere to SLAs for...

**Job Title**:Service Desk Coordinator **Role Summary**: SLA. Analysing call trends and reporting is also responsibility of role holder. Good communication is an essential requirement as role requires coordinating with customers as well as internal functions. **Responsibilities**: - Accept calls assigned to Cybix bins. - Assign engineer and update...

The job description of a front desk position can vary depending on the organization or industry, but generally, the front desk serves as the first point of contact for visitors and guests. Some common responsibilities may include: 1. Greeting and welcoming guests: Front desk personnel are responsible for providing a warm and friendly welcome to visitors,...

Service Success ManagerJob location: NoidaExperience:13 to 20 yearsLocation:Noida, Sec 144..13 to 20 years of experience, Minimum 10 years of IT ExperienceShould have worked for Retail Organization/SupportWell Versed with Service Desk, End User Computing and Field Service OperationsAware of Digital Experience/Customer ExperienceAble to drive customer Visits...

**Job Title: Front Desk Executive** **Company**:THERAKids Noida** **About Us**:THERAKids Noida is a leading child development center dedicated to the comprehensive care and development of children with special needs. We provide a range of therapeutic services and support to help these children reach their full potential. We are seeking a dynamic Front...

Introduction As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and...

Hi We are looking for a pleasant **Front Desk Representative **to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. JOB RESPONSIBILITIES: - Keep the front desk presentable with all necessary material (pens,...

**Job Title: Front Desk Executive - Child Development Center** **Company**: THERAKids Noida **Location**: Noida, India **About Us**:THERAKids Noida is a leading child development center dedicated to the comprehensive care and development of children with special needs. We provide a range of therapeutic services and support to help these children reach...

Job Title: Front Desk Associate **Responsibilities**: - Greet and welcome visitors, clients, and employees in a friendly and professional manner. - Answer and direct incoming phone calls to the appropriate personnel. - Maintain a neat and organized front desk area, ensuring a positive first impression. - Assist with general administrative tasks, including...

Job Detail: Front Desk Executive **(ONLY FOR FEMALE CANDIDATES)** Location: Noida sec 127 Responsibility: - Greet and welcome visitors, clients, and employees in a friendly and professional manner. - Answer and direct incoming phone calls to the appropriate personnel. - Maintain a neat and organized front desk area, ensuring a positive first...

Hiring for front Desk Executive - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately - Answered screening and forwarding incoming phone calls - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward incoming phone...

Service Success ManagerJob location: NoidaExperience: 13 to 20 yearsLocation: Noida, Sec 144..- 13 to 20 years of experience, Minimum 10 years of IT Experience- Should have worked for Retail Organization/Support- Well Versed with Service Desk, End User Computing and Field Service Operations- Aware of Digital Experience/Customer Experience- Able to drive...

L2 -L3 Support Engineer (Standard) with skills AWS-Infra, Azure-Infra, Servicenow, Servicenow, Cloud System Administrator, Cloud System Engineer, Cloud VDI Administrator for location Noida, India Posted on: May 08, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Summary – L2 Support The Level 2 Support...

L2 -L3 Support Engineer (Standard) with skills AWS-Infra, Azure-Infra, Servicenow, Servicenow, Cloud System Administrator, Cloud System Engineer, Cloud VDI Administrator for location Noida, India Posted on: May 08, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Job Summary – L2 Support The Level 2...

Hiring for front Desk cum Admin executive - Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately - Answered screening and forwarding incoming phone calls - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen and forward...

Attend Incoming Calls - Make Outgoing Calls - Interact with Clients - Understand the requirements of the client and suggest services as per their needs - Assist other team members to proceed with smooth functioning of front desk area - Must be a Multi-tasker - Should be active on social media and should be aware of ongoing trends - Must have good...

Service Success Manager Job location: Noida Experience: 13 to 20 years Location: Noida, Sec 144.. 13 to 20 years of experience, Minimum 10 years of IT Experience Should have worked for Retail Organization/Support Well Versed with Service Desk, End User Computing and Field Service Operations Aware of Digital Experience/Customer Experience Able to drive...

Service Success ManagerJob location: NoidaExperience: 13 to 20 yearsLocation: Noida, Sec 144..13 to 20 years of experience, Minimum 10 years of IT ExperienceShould have worked for Retail Organization/SupportWell Versed with Service Desk, End User Computing and Field Service OperationsAware of Digital Experience/Customer ExperienceAble to drive customer...