SAP Partner Services Hub Support Service Specialist

4 weeks ago

Gurugram, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. Partner Services Hub is a global organisation with a focus on nurturing our thriving ecosystem of over 23,000 SAP partners globally (Channel, Service, and Innovation). We offer a range of enablement and support services to SAP’s Partner Ecosystem. 
EXPECTATIONS AND TASKS
You will play a key role in the PSH team, providing support to SAP Partners Globally. 
The role involves:

Developing a clear understanding of what an SAP Partner is and an awareness of the tools and resources available to SAP PartnerEdge Partners. Resolving Partnership queries efficiently with a laser focus on quality of response. Aligning with key roles in SAP such as recruiters, Partner Managers or Partner Business Managers to support SAP Partners.  Build a strong relationship with the key stakeholders that operate in your Market Unit. Maintenance of internal systems of partner record. Collating and presenting information to SAP stakeholders on current processes in place, and proposals to improve processes, with the aim of improving the Partners’ overall experience with SAP. Flexibility around working hours may be required.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

University Degree/Student in Business/IT preferable Problem-solving and analytical skills, and proven experience in effective handling of high volume of tasks in short timeframes.  Creative thinking, willingness, and ability to quickly learn new concepts and technologies. A pro-active and result-oriented team-player with strong communication skills, passionate about his/her work Ability/openness to work well in a multicultural and multinational environment. Able to work independently and take ownership of assigned tasks. Experienced IT User – Outlook, Excel, Word, PowerPoint  Fluent in English and Japanese/Korean language a must. Proven experience in improving efficiency on processes. Proven track record of positive communication with project stakeholders

DESIRABLE SKILLS

Working experience of 4+ Years Experience gained in the IT/Software sector is an advantage. Fluency in Japanese/Korean a must.

Type of position : Permanent
Work location : SAP Labs India, Gurgaon 
Shift Timing : Early Morning (06:30-15:30 hrs.) /Morning (08:30-17:30 hrs.) / Afternoon (12:00-21:00 hrs.)

Travel : Limited, to corporate events

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