IT Technology Services Specialist

2 weeks ago

Gurugram, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

What you`ll do

The Role:

As a Technology Services Consultant, you will be responsible for the technical and architectural discussions with the customer, and solution roadmap development. You must:

Analyse and implement SAP support methodology. Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools. Supports customers on technical queries & requirements throughout their lifecycle within the SAP Enterprise Cloud Services scope of engagement. Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine). Ability to Own, Lead, and coordinate operational tasks, escalations, and process improvements. Supports the operation of technical system landscapes. Deliver high quality and ensure stable operations. Identify top issues, define an action plan, and drive the resolution process. Supports customer satisfaction surveys & commercial change requests. Contributes to the liaison with different SAP stakeholders e.g. Sales, Presales, Renewals teams, esp. Customer success partners involved in the accounts, to ensure customer success.

What you bring:

Minimum 8+ years of SAP Technical Administration (Preferably in the domain of SAP Basis skill) and should have knowledge & experience in Administration and Operations of SAP solutions. Ability to work effectively as a virtual member of a dynamic, dispersed team (remote) Excellent customer focus/Networking/Relationship Building/Results-driven/Decision-making skills. - Strong background in SAP Solutions, SAP technology and products, and cloud technology - Ability to coordinate delivery and projects as a team lead in a heterogeneous environment Good knowledge of S/4HANA architectures and S/4HANA-related migration paths and tools - Solid understanding as well as experience in SAP HANA. - Experience in Technical Architecture/Implementation/Change Management - Deep experience in technical planning, implementation, and configuration - Expert across multiple SAP and non-SAP technologies. Experienced in working with cross-cultural and cross-functional teams or individuals. Excellent communication both Verbal and Written in English, German Language skill is a plus.

Meet your Team:

We are looking for an accomplished Technology Services Senior Consultant who is well-versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team. You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.

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