Operations Analyst

6 months ago

Bengaluru, India Rippling Full time
About Rippling Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About the Role

Benefits is one of Rippling's largest and most important product categories, and the Benefits Operations team is critical to getting companies enrolled in the right benefits. The team manages tens of thousands of enrollments every year. 


Rippling is looking for an Operations Specialist to support our EDI operations. In this role, you will be responsible for configuring, debugging, and maintaining client-level configurations and assisting in resolving any errors returned from multiple insurance carriers. This role will require significant engagement across insurance carriers, customers, and a number of internal departments, and will have a major impact on the success of Rippling's Benefits platform.


Note - Hybrid work model with t hree days work from Bangalore Office bearing shift timing  noon to 9PM IST time with flexibility to attend meeting until 11PM IST time when needed. 

What You’ll Do: 

  • Own end-to-end setup of new EDI implementations (834 files and carriers’ proprietary files) and post-production support for our growing client base, including carrier requirements gathering, file mapping, testing, error report handling and discrepancy resolution

  • Act as the primary point of contact with insurance carriers and customers to resolve issues related to EDI transactions

  • Identify process gaps and areas where improvements can be made


You Should Have:

  • 3+ years of experience in a EDI file transmissions (834 files or proprietary files) and enrollment/member eligibility management

  • Strong communication skills (written and verbal)

  • Strong project management and organizational skills: good attention to detail with excellent work product, time management, and execution

  • Strong research and process development skills

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