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Guest Relations Manager
1 month ago
Job Responsibilities
Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc) Coordinate and manage communication between guests and staff Promote all amenities, conveniences and programs offered Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to Appraise team’s performance and produce reports Examine activities logbook, assign tasks appropriately and implement control schedule daily
Guest Relations Manager requirements
Proven working experience as guest relations managerWorking experience in hospitalityExperience with needs assessment techniques, quality standards and satisfaction evaluation techniquesFamiliarity and interest in industry’s latest trendsHands on experience with guest relationship management softwareProficiency in English, multilingualism will be considered an assetExcellent problem resolution skills along with outstanding communication and active listening skillsAbility to work flexible hoursHighly responsible and reliable with a professional presentationBS degree in hospitality management, business administration or related field-
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