Guest Relations Manager

1 week ago


Mumbai, Maharashtra, India The Indian Hotels Company Limited Full time
Job Responsibilities

Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfactionRespond to guests needs and anticipate their unstated onesExpect and react promptly to guests' requirements and inquiresActively listen and resolve guests' complaintsOversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)Coordinate and manage communication between guests and staffPromote all amenities, conveniences and programs offeredDirect, coach and manage guest relations team to ensure all standards and operating procedures are adhered toAppraise team's performance and produce reportsExamine activities logbook, assign tasks appropriately and implement control schedule daily

Guest Relations Manager requirements

Proven working experience as guest relations managerWorking experience in hospitalityExperience with needs assessment techniques, quality standards and satisfaction evaluation techniquesFamiliarity and interest in industry's latest trendsHands on experience with guest relationship management softwareProficiency in English, multilingualism will be considered an assetExcellent problem resolution skills along with outstanding communication and active listening skillsAbility to work flexible hoursHighly responsible and reliable with a professional presentationBS degree in hospitality management, business administration or related field

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