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Guest Relations Executive

3 months ago

Mumbai, Maharashtra, India Accor Full time
Company Description

Fairmont Hotels & Resorts offers a unique collection of over 90 exceptional hotels, where special moments, pleasures, and milestones are celebrated and cherished long after each visit. With a history dating back to 1907, Fairmont hotels are known for their charisma, deep connection to local culture, and commitment to sustainability. Part of the Accor group, a global leader in hospitality with 5,400+ properties in 110+ countries, Fairmont is also a proud member of ALL - Accor Live Limitless, a lifestyle loyalty program.

Job Description

We seek a dedicated Guest Relations Executive to ensure a delightful and seamless experience for all guests at Fairmont Mumbai. This role demands top-notch hospitality skills, meticulous attention to detail, and a genuine desire to exceed guest expectations.

  • Key Responsibilities:
  • Guest Engagement: Warmly welcome guests, engage with them, and anticipate their needs to provide personalized service.
  • Concierge Services: Assist guests with requests like reservations and sightseeing recommendations for an enjoyable stay.
  • Problem Resolution: Address guest concerns promptly to ensure satisfaction.
  • Guest Feedback: Gather feedback to enhance guest experience.
  • Special Requests: Fulfill special guest requests to high standards.
  • Communication: Ensure clear communication for seamless coordination.
  • Knowledge Sharing: Stay informed to provide accurate information to guests.
  • VIP Services: Provide VIP guests personalized attention.
  • Administrative Tasks: Assist with duties like maintaining records and processing payments.
Qualifications
  • Previous guest-facing role experience in hospitality preferred.
  • Exceptional customer service skills with a focus on creating memorable experiences.
  • Strong verbal and written communication skills in English (additional languages a plus).
  • Ability to remain composed under pressure with proactive problem-solving.
  • Excellent organizational skills and attention to detail.
  • Proficiency in computer systems and hotel management software.
  • Flexibility to work varied shifts, including weekends and holidays.
Additional Information

Our commitment to Diversity & Inclusion: At Fairmont, diversity and inclusion are core values. We strive to attract, recruit, and nurture a varied talent pool.