Telesales Team Lead

2 weeks ago


Ernakulam, India PARVATH INFOSOURCE PVT LTD Full time
Job description

Looking For Telesales - Team Leader


Qualification - Any Degree

Experience - 3 To 7 Years in Bpo/Kpo/Call Center

Salary CTC - 3.5 - 4.5 CTC + Incentives

Job Location - Chennai


Role Overview:


  • The Telesales Team Leader is responsible for monitoring and managing a team of Telesales executives, who are involved in converting potential leads into sales, thereby generating revenue.


Key Responsibilities:


  • Monitoring and managing a team of Telesales executives and driving productivity
  • Segregating and assigning leads across the team
  • Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the
  • manager on various metrics
  • Periodically reviewing the performance of the team, constantly motivating executives
  • Analyze various reports to enhance productivity and conversions
  • Achieve KPI (Key Performance Indicator) and productivity targets
  • Management and reporting of KRA (Key Result Area)
  • Prepare and submit periodic Team performance reports (Daily/Weekly/Monthly)
  • Audit Calls and identify the training requirements of each team member
  • To ensure that at no point in time the team lacks supervision
  • Attending call calibrations with quality and training team
  • Client interaction as and when required; incorporate feedback into the system.
  • Give timely & real-time feedback with a view toward improving Operational and individual
  • efficiency
  • Absenteeism and attrition management



Skill and Competencies required: Functional


  • Process Knowledge
  • People Management Skills
  • Ability to understand and interpret data
  • Customer Orientation
  • Language skills English / Regional language
  • Telemarketing / Selling Skills
  • Advanced MS Excel, Word
  • Data analytics, People Management, Outbound Sales, Callcenter, Data Analytics, Callcenter Matrics



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