Assistant Program Manager
1 month ago
About R1RCM
R1 RCM India is proud to be a Great Place To Work® Certified™ organization. We are committed to transforming the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.
About the role
As the underpayment Assistant manager, your primary role will be primarily responsible for driving a high-morale team, a culture of high performance, meeting client deliverables consistently, and effectively managing stakeholders.
Eligibility Criteria
- 6 Years of total work experience in medical billing, with 2 years of team management experience.
- Must have knowledge of underpayment validation, payer calling, and denial management.
- Experience in any Contract modelling& EMR systems such as Epic, Cerner & Meditech.
- Willing to manage teams working in India day shift and night shifts.
- Effective communication skills, analytical and presentation skills.
- Education –Graduate or undergraduate with a high level of knowledge and relevant work experience.
- Shift timing: 1 PM - 10 PM IST, should be flexible to adapt shift timings on a need basis.
Responsibilities
- Oversee Underpayment validation & Resolution teams.
- Capacity planning based on monthly goals, managing inventory and leaves.
- Responsible for managing the allocation & workflows, identifying risks, and mitigation.
- Reporting the weekly and monthly performance to key stakeholders, taking initiative for the identified areas of improvement.
- Team management of direct reports across multiple employee levels
- Setting KPI goals, reviewing the performance metrics, coaching, and feedback to enable the team to meet KPI goals consistently.
- Working with training and QA functions to identify training needs, tweaking training programs to keep the team up to date on client-specifics and industry updates.
- Contribute and inspire team-wide development through valuable content sharing, rewards & recognition, and implementing best people management practices such as team bonding.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration, and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.
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