Process Improvement

Found in: Talent IN C2 - 2 weeks ago


Mumbai, India JPMorgan Chase & Co. Full time

The Digital Workforce Center of Excellence (CoE) is a global internal consulting team with high visibility; responsible for leading critical business transformation, reengineering and diagnostic efforts throughout Consumer and Community Bank (CCB). Typical engagements (not exhaustive) include:

Business Transformations Process Assessment and Process Design for Robotic Process Automation (RPA),  Operations Strategy Strategic Planning Operating Models Assessment Organizational Assessment Operating Models Product Development Support Support for Agile Product Development

We are currently seeking qualified individuals who can work with key stakeholders to identify opportunities to transform business processes and help design the target state. The ideal candidate should have the ability to understand the problem, quickly identify the root cause and generate solutions.

Job Responsibilities

Own aspects of the engagement, but collaborate as part of a larger project team Conduct interviews and side-by-sides with clients and map out current / future state processes Analyze Data from various sources utilizing statistical concepts, compile presentations and present findings in a clear and concise manner to senior leadership Support engagements that drive Quality, Cost, Productivity, Service and Product Delivery projects Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value-added activities) Build organizational capability through strong relationships with internal clients and team members Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.

Required qualifications, capabilities, skills:

The ideal candidate must possess exceptional problem-solving skills, including the ability to define and deconstruct problems, identify, and prioritize key issues. Should have ability to gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations. The ideal candidate will have a Bachelor’s degree from a competitive school and 3+ years of relevant industry experience  Project & client management skills - Candidate must be able to scope projects, create workable project plans, closely partner with key stakeholders, and execute on such plans while demonstrating an ability to balance multiple competing priorities Candidate must be a results-focused, highly motivated, self-starter and demonstrate a strong desire to learn new concepts, tools, and business practices by taking direction from managers and senior consultants and following through on tasks and assignments. Candidate must Possess Excellent written and oral communication skills Teamwork skills - Candidate must be flexible in his/her work style and be able to work with stakeholders and colleagues at all levels. Exceptional facilitation skills with ability to bring teams to consensus Must have excellent skills with MS Excel, PowerPoint, Visio or iGrafx and other Microsoft Office applications.

Preferred qualifications, capabilities, skills:

Experience working with Robotics, Machine Learning and other emerging technologies is preferred but not required Experience in financial services, operations, strategy, and consulting highly preferred  Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills Ability to travel as needed (., ranges of 25% to 50%; will vary by project)
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