Process Designer

2 weeks ago

Mumbai, India BT Group Full time

Advanced Warning of scheduled maintenance

Process Designer

**Job Req ID**:17145**Posting Date**:30-May-2023**Function**:Product & Propositions**Location**:Jogeshwari (E), Mumbai, India**Salary**:Competitive**Why this job matters**
The Service Design Specialist independently undertakes and executes advanced activities for the crafting of services based on an advanced understanding of customer needs, continuously implementing improvements of products and services in order to provide optimised end-to-end user journeys, addressing consumer needs in distinctive ways, ultimately driving brand preference and commercial impact.

**What you’ll be doing**
1. Delivers service design projects, including client workshops, creative brainstorms, service concepts, blueprints, service definition and other service design artefacts by bringing together research, design, business and technology
2. Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact independently
3. Implements research insights and data to design solutions
4. Leverages design research techniques to uncover hidden customer needs and pain points, analysing and mapping complex journeys and processes
5. Champions, continuously develops and shares with team knowledge on emerging trends and changes in digital services design
6. Implements continuous improvement opportunities to improve the service design team processes, ensuring a consistent and coherent process to manage services quality and collaboration across teams
7. Mentors other service designers, helping to improve the team's craft and meet ambitions as well as act as a technical resource

**The skills you’ll need**
- Design Pattern Recognition
Service Development
Quantitative Analysis
Design Strategy
Customer Advocacy
Design Delivery
User Experience Strategy
User Journey Mapping
Behavioural Analysis
Agile Methodologies
Requirements Management
User Centred Design
Service Design
Prototyping
Workshop Coordination

**Our leadership standards**

**Looking in**:
**Leading inclusively**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

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