Technical Presales

1 month ago


Pune, India Marvel Realtors And Developers Limited Full time

Key Competencies:


- Ability to execute various programs required for high conversion of leads into sales.


- Adaptability, innovation, and excellent teamwork skill


- Ability to work under pressure.


- Excellent communication skills.


- Attention to Detail.



Responsibilities:-


- Improving lead management processes, TATs for enabling maximum lead conversion.


- Understanding the various projects to be able to provide clear explanations to the clients.


- Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centres.


- Generating higher walk-ins from all types of leads


- Cross-using leads for various projects


- Setting up processes and systems to effectively originate and service the leads.


- Handling escalated customer queries, concerns, suggestions, feedback etc. and managing their expectations


- Preparing MIS, updating all necessary systems, trackers and customer history details for seamless management at all times.


- Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.


- Carrying ownership for every customer query.


- Recommending potential products or services to management by collecting customer information and analysing customer needs.



Requirements:-


- Graduation


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