Technical Presales
1 month ago
Key Competencies:
- Ability to execute various programs required for high conversion of leads into sales.
- Adaptability, innovation, and excellent teamwork skill
- Ability to work under pressure.
- Excellent communication skills.
- Attention to Detail.
Responsibilities:-
- Improving lead management processes, TATs for enabling maximum lead conversion.
- Understanding the various projects to be able to provide clear explanations to the clients.
- Monitoring quality of various activities/processes followed at the in-house as well as the outsourced centres.
- Generating higher walk-ins from all types of leads
- Cross-using leads for various projects
- Setting up processes and systems to effectively originate and service the leads.
- Handling escalated customer queries, concerns, suggestions, feedback etc. and managing their expectations
- Preparing MIS, updating all necessary systems, trackers and customer history details for seamless management at all times.
- Offering the best possible customer delight at all times by way of exhibiting best qualities like listening, acknowledgement, empathy, helpfulness and customer centricity.
- Carrying ownership for every customer query.
- Recommending potential products or services to management by collecting customer information and analysing customer needs.
Requirements:-
- Graduation
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