Director, Enterprise People Services, Asia Pacific

1 month ago

Bengaluru, India Raytheon Technologies Full time

Unspecified

About the job

As the Director of People Services , you will play a pivotal role in shaping and implementing our People Services strategy. You will be responsible for developing and leading a high-performing team to deliver best-in-class HR & Payroll services across various functions, essentially creating these operations from the ground up and redefining excellence.

Responsibilities

·Develop and execute the People Services (HR & Payroll) shared services strategy, aligning it with the organization's overall goals and objectives.

·Provide leadership, guidance, and support to the shared services team, fostering a high-performance culture.

·Collaborate with senior management to define service level agreements (SLAs), performance metrics, and KPls for HR & Payroll shared services operations.

·Lead with vision, shaping a culture of innovation, teamwork, and accountability within the team.

·Optimize shared services processes to improve efficiency, accuracy, and scalability.

·Leverage cutting-edge technology to streamline and elevate shared services processes.

·Oversee the end-to-end delivery of HR & Payroll shared services for APAC .

·Drive operational excellence using CORE and by implementing best practices,

process improvements, and automation initiatives.

·Accountable for ensuring that the Company's Payroll System is working correctly and is legislatively compliant. Raising any issues via the appropriate channels, fully testing all legislative changes prior to release to the Production environment and ensuring that End of Year/Start of Year processes are carried out accurately in the Payroll System.

·Collaborate with internal & external stakeholders to understand their requirements. identify opportunities for process improvement .

·Establish and maintain strong relationships with business units and functional leaders, providing proactive support and guidance on shared services matters.

·Develop and monitor key performance indicators (KP|s) to track the performance of HR shared services.

·Prepare regular reports and presentations for senior management, highlighting operational performance, key achievements, and areas for improvement.

·Drive country and regional governance meetings

·Recruit, train, and develop a high-performing team, ensuring appropriate staffing levels and skill sets.

·Provide mentoring, coaching, and performance feedback to team members, fostering their professional growth and development.

·Foster a culture of collaboration, continuous learning, and knowledge sharing within the shared services team.

Skills Required

·Proven experience in building and managing HR & payroll shared services operations, preferably in a multinational organization.

·Good experience of APAC payroll.

·Hands on experience in end to end HR processes (Hire to Retire)

·Experience of leading payroll projects, alongside the operational delivery.

·Demonstrated ability to drive process improvements and operational efficiency.

·Exceptional stakeholder management and relationship-building skills.

·Change agent with experience leading and successfully driving change.

·Excellent leadership and communication skills, with the ability to influence and collaborate effectively across all levels of the organization.

·Demonstrated ability to collaborate and build strong cross-functional relationships.

·Knowledge of relevant software and technologies used in shared services operations.

Qualification & Experience

·Bachelor’s or master’s degree.

·15+ years of work experience out of which 10 years should be in HR / Payroll shared services.

·Minimum 5 years of leadership experience in HR / Payroll in Asia Pacific

·Location : Bangalore , India

·Work type : Hybrid

Note: Domestic relocation within India will be provided as per local company policies.

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