Customer Service Partner, South Asia

3 weeks ago


Mumbai, India PubMatic Full time

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future.

PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices.

Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.

PubMatic is looking for a Client Services Partner (CSP) to join our GTM Team in India. Working out remotely from Mumbai, CSP will be a fundamental part of our Advertiser Solutions setup, focused on delivering best-in-class customer service to our agency partners

The ideal candidate is a quick and autonomous learner who displays excellent communication skills, an expert in programmatic advertising with superlative understanding of PMP/PG management & troubleshooting, project management skills, and thinks creatively to solve client challenges.

In this role you will serve in a proactive role in monitoring, tracking, and delivering programmatic executions, including reporting, assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing PubMatic’s platform capabilities.

The successful candidate will have demonstrated excellent account management within a digital media or tech role.

Responsibilities

Provide excellent customer service and end-to-end support to our programmatic demand partners and internal stakeholders

Set up campaigns/deals on PubMatic console and liaise with the agency planners & traders for proper execution and delivery

Manage/optimize PMPs and data deals on the demand side including deal troubleshooting & technical issues

Help build technical documents and FAQs to document new developments and best practices for PMP

Assist in compiling details for SPO responses and publisher lists for PMP’s

Assist clients with PMP setup, troubleshooting, and prepare regular campaign reporting and analysis

Understand customer goals and key performance metrics and advise on an optimum mix of pubs and products

Work with the programmatic traders at agencies to help upsell/cross-sell existing PMPs

Be a central point of coordination between the publishers and buyers

Assist in sales efforts by regularly visiting agencies/DSPs to counsel programmatic traders on best practices and product trainings

Work alongside the Ad Solutions Director/Manager to establish and grow demand partner relationships.

Coordinate with internal and external parties to test new product offerings and build best practices on execution

Qualifications

3-5 years in digital advertising, preferably in a programmatic role at an agency, trading desk, publisher or technology company

Strong understanding of programmatic advertising including pricing models, ad optimisation, SSPs, DSPs, RTB, Agency Trading Desks & Private Marketplaces

 Understanding of & experience in online ad serving concepts (CPM/CPA/RTB/ROI), video, mobile, RTB, programmatic buying

Familiarity with programmatic advertising technology and its evolution in India.

Analytical skills combined with great problem-solving abilities

Strong written and oral communication skills, presentation and negotiation skills

Strong Excel skills, including pivot tables, pivot charts, vlookup application knowledge

Ability to work collaboratively in a team environment while also delivering results with minimal supervision

High energy, self-motivated and passionate about working in a fast paced start up environment

Return to Office : PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions. 

Benefits : Our benefits package includes the best of what leading organizations provide, such as stock options, paternity/maternity leave, healthcare insurance, broadband reimbursement. As well, when we’re back in the office, we all benefit from a kitchen loaded with healthy snacks and drinks and catered lunches and much more

Diversity and Inclusion : PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



  • Mumbai, Maharashtra, India timesjobs Full time

    ### #### Posted on: 3-Jan-2015ACCOUNT HEAD SOUTH ASIA ACCOUNTS*Location: Mumbai**Experience: Yrs*Job Purpose:To manage all aspects of accounts in South Asia for major Telecom operators. Ensure agility, efficiency and demonstrable value addition to the South Asia Accounts for solution and services. Strategize, deliver, demonstrate value and grow the South...


  • Mumbai, India Corporate Full time

    Job Number Job Category Human ResourcesLocation Mumbai Area Office, A- Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementThe Senior Manager, Human Resources Services, South Asia leads and oversees the strategic planning, development, implementation, and...


  • mumbai, India Corporate Full time

    Job Number Job Category Human ResourcesLocation Mumbai Area Office, A- Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementThe Senior Manager, Human Resources Services, South Asia leads and oversees the strategic planning, development, implementation,...


  • Mumbai, India Citi Full time

    Head of South Asia Operations / C16 Position Objective The Head of South Asia Operations is responsible for leading and executing Operations strategy and priorities across all businesses in India, Sri Lanka, and Bangladesh. This includes driving Operations and Franchise wide initiatives with key focus on operations governance, resiliency & controls,...


  • mumbai, India Citi Full time

    Head of South Asia Operations / C16 Position Objective The Head of South Asia Operations is responsible for leading and executing Operations strategy and priorities across all businesses in India, Sri Lanka, and Bangladesh. This includes driving Operations and Franchise wide initiatives with key focus on operations governance, resiliency &...


  • mumbai, India PubMatic Full time

    PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising’s supply chain of the future. PubMatic’s sell-side platform empowers the world’s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to...


  • Navi Mumbai, India Domnic Lewis International Full time

    Purpose/Key Objectives of the Job:- Manage company tax matters in the Middle East and South Asia regions.- Provide support to global tax management by gathering necessary data for tax research and planning projects.- Collaborate closely with tax and accounting colleagues, as well as external service providers, to achieve objectives.- Determine optimal...

  • Finance Controller

    4 weeks ago


    mumbai, India Antal International Full time

    Job Description The Finance Controller, South Asia is the subject matter expert and responsible for all governance, accounting and ensuring effective and efficient policies and procedures. The role will ensure company runs its complete operations in compliance with the varied and complex laws of India, India GAAP and sound governance principles, to ensure...


  • Mumbai, India Hectowin Tech Solutions Full time

    **Job Description for Technical Consultant (IT Infrastructure)** Location: Mumbai **Mumbai Location**: Hubtown Viva Building, Western Express Highway, Jogeshwari East, Mumbai **Requirements**: - Minimum of 5-10 years’ experience in IT Infrastructure/DC technical support. - Knowledge of various technologies in the area of Server, Storage, Hypervisor and...

  • Senior Vice President

    4 weeks ago


    Mumbai, India Citi Full time

    At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they are consumers, corporations, governments, or institutions – to...

  • Customer Service

    4 weeks ago


    Mumbai, India Morpheus Human Consulting Full time

    Reference Code: - 466-53 - Job Title: **Customer Service - Financial Services - Mumbai** - Category: - Financial Services - Job Description: - Job Title: Customer Service - Financial Services - Mumbai - Job Responsibility- Prior experience in Customer Service/Operations - Preferably with 5-6 years of experience in the Financial sector - Should have...


  • Mumbai, Maharashtra, India Straumann Group Full time

    **Position Summary**: - Complete a broad variety of administrative tasks for Executive Chairman - South Asia Area, including but not limited to managing an active calendar of appointments, completing expense reports, composing and preparing correspondence, arranging detailed travel plans etc. - Communicates directly, and on behalf of the Executive Chairman...


  • Mumbai, Maharashtra, India Straumann Full time

    Position Summary:Complete a broad variety of administrative tasks for Executive Chairman - South Asia Area, including but not limited to managing an active calendar of appointments, completing expense reports, composing and preparing correspondence, arranging detailed travel plans etc. Communicates directly, and on behalf of the Executive Chairman - South...


  • Navi Mumbai, India Five Splash Infotech Full time

    Navi Mumbai (Maharashtra) 2-5 years FiveS Digital, A leading Technology led BPM Organization (only Diversity Certified BPM organisation in South East Asia) has the following requirements for their clients in the Gaming Industry. - Customer Support Officers for an International Gaming Process (Voice ) for the following languages: - 1. Mandarin 2....


  • Mumbai, India HELM ASIA Full time

    We are seeking a highly organized and detail-oriented individual who is customer-obsessed to join our team as an HR Operations Specialist. In this role, you will be responsible for providing support to employees and managing various data administration tasks through various channels and ensuring the delivery of exceptional HR services. Your primary focus...

  • Customer Service

    4 weeks ago


    Mumbai, India Bayleaf HR Solutions Private Limited Full time

    **Position Designation** **Executive - Contact Center** **Function - General Insurance - Contact Centre** **Reports To** Dy. Manager / Assistant Manager /Sr. Executive **Company** Future Generali India Insurance Co. Ltd **Position Requirements & Responsibilities** Aspiring Professionals with Good Communication skills who are enthusiastic, youthful...


  • Mumbai, India Unilever Full time

    Description Job Profile WL 1 - Assistant Strategic Sourcing Manager Business Services – HR Services & Workforce Management, South Asia Job Title: Assistant Sourcing Manager – Business Services HR Services & Workforce South Asia Department: MBS Procurement – Business Services Profession (Marketing, Finance, etc.): Supply Chain Work...


  • mumbai, India Unilever Full time

    Description Job Profile WL 1 - Assistant Strategic Sourcing Manager Business Services – HR Services & Workforce Management, South Asia Job Title: Assistant Sourcing Manager – Business Services HR Services & Workforce South Asia Department: MBS Procurement – Business Services Profession (Marketing, Finance, etc.): Supply...

  • South Indian Cook

    4 weeks ago


    Mumbai Central, Mumbai, Maharashtra, India The Sahil Hotel Full time

    **Knowledge of traditional South Indian cooking techniques and recipes**. Strong understanding of food safety and hygiene practices. Ability to work in a fast-paced and high-pressure environment. Excellent knife skills and ability to handle kitchen equipment. **Responsibilities**: - Prepare and cook a wide range of vegetarian South Indian dishes, including...

  • Akums Drugs

    4 weeks ago


    Mumbai, India Akums Drugs & Pharmaceuticals Ltd Full time

    - To be responsible for marketing, sales, and distribution in the South East Asian countries.- To act as a first point of contact of the company in the allocated markets of SEA- Support existing distributors in commercialization, marketing, promotion, registrations.- Responsible for establishing, developing and managing relationships with existing and...