Manager CRM Analytics

2 months ago


Bengaluru, India Standard Chartered Bank Full time
:Ongoing

Job Summary

Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections. Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation, profiling, cut-off setting, stress testing, sensitivity analyses Timely identification of shifts in portfolio risk profile and re-aligning risk-measurement tools for effectiveness and continuously enhance data-driven credit decisions Provide analytical support to various Risk Reviews, perform ad-hoc analytical requests to support policy changes Participate in selective strategic initiatives to build and enhance Group’s in-house analytics capabilities

Responsibilities

Strategy

Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections. 

Business

Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation, profiling, cut-off setting, stress testing, sensitivity analyses Participate in selective strategic initiatives to build and enhance Group’s in-house analytics capabilities Provide analytical support to various Risk Reviews, perform ad-hoc analytical requests to support policy changes 

Processes

Timely identification of shifts in portfolio risk profile and re-aligning risk-measurement tools for effectiveness and continuously enhance data-driven credit decisions 

Risk Management

Understanding of basic concepts of retail credit risk policies & frameworks. Quick Learning of bank specific policies & guidelines around risk management. 

Governance

Awareness and understanding of the Bank specific policies around governance for data & related information & strict adherence to the same 

Regulatory & Business Conduct

Display exemplary conduct and live by the . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the NA to achieve the outcomes set out in the Bank’s Conduct PrinciplesNA Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Head – CRM Analytics  Head – CRM Secured, Unsecured  Global Head – Credit Risk Management (Retail)  Country Credit Head, Country CRM Head  Regional Credit Officers/CROs 

Our Ideal Candidate

Advanced degree (preferably Masters) in a Quantitative Discipline ( Math, Stat, Eco, Engineering, Finance, MBA)  2-6 years desired relevant work experience 

Role Specific Technical Competencies

Analytics experience SAS, SQL Communication Skills Office tools (Excel/ PowerPoint) Project Management Skills P&L forecasting & Understanding data structure Analytical Tools (Python, R, SAS Eminer, Knowledge Studio) Predictive Modelling, Machine Learning Financial Services products, in particular Retail Banking 

  • Bengaluru, India First American India Full time

    Company SummaryFirst American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides...


  • Bengaluru, India BD Full time

    Job Description Summary 1. About BD BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The company develops innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process...

  • Manager CRM

    2 months ago


    Bengaluru, India Standard Chartered Bank Full time

    Role Responsibilities Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections. Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation,...


  • Bengaluru, India Relanto Full time

    Role: CRM Analytics Developer / Lead / ArchitectExperience: 4+ YearsWork Location: Bangalore/ Hyderabad / PuneWe are seeking a Senior Salesforce Einstein Analytics Developer with a strong technical background and extensive understanding and experience in database and analytical tools to join our team. This role offers the opportunity to work with...


  • Bengaluru, India Relanto Full time

    Role: CRM Analytics Developer / Lead / ArchitectExperience: 4+ YearsWork Location: Bangalore/ Hyderabad / PuneWe are seeking a Senior Salesforce Einstein Analytics Developer with a strong technical background and extensive understanding and experience in database and analytical tools to join our team. This role offers the opportunity to work with...

  • SFDC Tech

    4 days ago


    Bengaluru, India KPMG India Full time

    About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in...

  • CRM Executive

    4 weeks ago


    Bengaluru, India Zcientia Labs Full time

    Job Description: **Responsibilities**: - Develop and implement CRM strategies that increase customer engagement, retention, and loyalty. - Segment customer data to create targeted campaigns that drive desired outcomes. - Develop and execute multi-channel CRM campaigns that align with the company's strategic objectives. - Work closely with cross-functional...


  • Bengaluru, India Simple Energy Private Limited Full time

    About SimpleEnergySimple Energy specializes in the manufacture ofsmart electric twowheelers. We are a team of 200 engineers comingtogether to make smart supercharging and affordable twowheelers.The company was founded in 2019 and is based in BangaloreIndia.Our mission is to build the future ofmobility that is electric and connected. We at Simple energy...


  • Bengaluru, India NeoStats Analytics Solution Full time

    About Neostats Analytics:NeoStats is a new-age, Data & Analytics firm offering contemporary solutions and infinite possibilities.Our mission is to create lasting competitive advantage for our clients by transforming them into world-class, data-driven organizations.Established in 2022 to provide End to End Data & Analytics Services, we are headquartered out...

  • Manager CRM

    1 month ago


    Bengaluru, India Novo Nordisk AS Full time

    Department – Customer Engagement Are you ready to take on a leadership role in managing CRM operations and leveraging CRM & Data Science capabilities? Do you have experience in driving customer engagement platforms and data management strategies? If so, we have an exciting opportunity for you to join our team as a Manager CRM & Data Science. Read...


  • Bengaluru, India Growel Softech Pvt. Ltd. Full time

    Sr. Software Developer (Salesforce CRMA)Skills Required:- Candidate should have 6-8 years of experience in Salesforce development in analytics side. - He/She should have experience in Salesforce applications development.Job Description:- Excellent development experience in Salesforce CRM- Should have exposure to Integration (REST) - to get data from external...

  • Manager CRM

    4 days ago


    Bengaluru, India Novo Nordisk Full time

    The position As a Manager CRM & Data Science, you will be responsible for managing CRM operations in our India affiliate and leveraging CRM & Data Science capabilities in line with the organizational strategy of Future Frontline Customer Engagement. You will be managing Customer engagement platform operations and driving best in class Customer...

  • CRM Executive

    15 hours ago


    Bengaluru, India BLive Full time

    Company Overview: B:Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa. Committed to shaping the future of sustainable mobility.  Job Summary: As a CRM executive, you will be responsible for managing and optimizing our HubSpot CRM platform to enhance customer engagement, drive marketing campaigns,...

  • CRM Executive

    12 hours ago


    Bengaluru, India BLive Full time

    Company Overview: B:Live is a dynamic and innovative Multiband Electric Vehicle platform startup with offices in Bangalore and Goa. Committed to shaping the future of sustainable mobility.  Job Summary: As a CRM executive, you will be responsible for managing and optimizing our HubSpot CRM platform to enhance customer engagement, drive marketing campaigns,...


  • Bengaluru, India Flipkart Full time

    About the Role We are looking for a data-driven and analytical Assistant Manager to join our growing CRM team at Flipkart Health Plus. In this role, you will be responsible for overseeing the execution and analysis of our customer engagement strategies across various channels, including push notifications, WhatsApp, SMS, RCS via marketing automation...

  • Program Lead

    2 weeks ago


    Bengaluru, India Tiger Analytics Full time

    Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 4000+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our delivery centers...

  • CRM assitant

    2 months ago


    Bengaluru, India Snaphunt Full time

    The OfferOpportunity within a company with a solid track record of performanceFantastic work cultureA role that offers a breadth of learning opportunitiesThe Job You will be responsible for : Handling inbound calls and emails in a professional manner.Resolving customer inquiries and requests and ensuring strong customer satisfaction.Working with various...

  • Program Lead

    2 weeks ago


    Bengaluru, India Tiger Analytics Full time

    Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 4000+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our delivery centers...

  • Program Lead

    2 weeks ago


    Bengaluru, India Tiger Analytics Full time

    Tiger Analytics is a global AI and analytics consulting firm. With data and technology at the core of our solutions, our 4000+ tribe is solving problems that eventually impact the lives of millions globally. Our culture is modeled around expertise and respect with a team first mindset. Headquartered in Silicon Valley, you’ll find our delivery centers...


  • Bengaluru, Karnataka, India DataZymes Analytics Full time

    About the internship:Selected intern's day-to-day responsibilities include:1. Gaining comprehensive knowledge of the Life Sciences and Healthcare domain.2. Completing the Analytics Bootcamp by DataZymes, including all assignments, assessments, and projects.3. Undergoing training on business and client processes for report generation, ad hoc analysis, and...