Manager CRM

2 months ago


Bengaluru, India Standard Chartered Bank Full time

Role Responsibilities

Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections. Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation, profiling, cut-off setting, stress testing, sensitivity analyses Timely identification of shifts in portfolio risk profile and re-aligning risk-measurement tools for effectiveness and continuously enhance data-driven credit decisions Provide analytical support to various Risk Reviews, perform ad-hoc analytical requests to support policy changes Participate in selective strategic initiatives to build and enhance Group’s in-house analytics capabilities

Strategy

Conduct portfolio analytics and deep dives as required by country/regional/Group Retail Credit. Develop credit strategies across the customer lifecycle of Origination, Portfolio Management and Collections. 

Business

Create insights for Retail Risk by studying portfolio trends, performing necessary analytics such as segmentation, profiling, cut-off setting, stress testing, sensitivity analyses Participate in selective strategic initiatives to build and enhance Group’s in-house analytics capabilities Provide analytical support to various Risk Reviews, perform ad-hoc analytical requests to support policy changes 

Processes

Timely identification of shifts in portfolio risk profile and re-aligning risk-measurement tools for effectiveness and continuously enhance data-driven credit decisions 

Risk Management

Understanding of basic concepts of retail credit risk policies & frameworks. Quick Learning of bank specific policies & guidelines around risk management. 

Governance

Awareness and understanding of the Bank specific policies around governance for data & related information & strict adherence to the same 

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Head – CRM Analytics Head – CRM Secured, Unsecured Global Head – Credit Risk Management (Retail) Country Credit Head, Country CRM Head Regional Credit Officers/CROs 

Other Responsibilities

Embed Here for good and Group’s brand and values in SCMAC CRM Analytics; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

Advanced degree (preferably Masters) in a Quantitative Discipline ( Math, Stat, Eco, Engineering, Finance, MBA) 2-6 years desired relevant work experience

Role Specific Technical Competencies

Analytics experience SAS, SQL Communication Skills Office tools (Excel/ PowerPoint) Project Management Skills P&L forecasting & Understanding data structure Analytical Tools (Python, R, SAS Eminer, Knowledge Studio) Predictive Modelling, Machine Learning Financial Services products, in particular Retail Banking
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