Salesforce CRM Analytics Engineer

4 weeks ago

Bengaluru, India First American India Full time
Company Summary

First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfill First American's business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst India's Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices.

Software Services helps build First American's product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML.

Job Summary

The Analytics Engineer is responsible for leading the design and development of analytics on the Salesforce CRM Analytics platform. The role will be responsible to design and build analytics, reports, dashboards by engaging the business and the CRM team. The role requires an advanced understanding of Einstein Analytics, analytics concepts, and the Salesforce platform to design impactful and supportable solutions that meets the business objectives.

Key ResponsibilitiesPartner with business stakeholders to understand and document their business processes, data, and reporting needs. Analyze and document data definitions, sources, limitations, and priorities. Design impactful, attractive, compelling solutions using Salesforce CRM Einstein Analytics. Architect data and transformation processes including dataflows and datasets, as well as create dashboard. Understand the impact of existing system architecture, dataflows, and network constraints and design solutions optimized. Develop the dataflows, dashboards, and associated assets utilizing Einstein Analytics, the Salesforce platform, and related technologies. Partner with application developers and system owners to extract and load data relevant for the solution. Perform QA and deployments following best practices.

Skill and Experience RequirementsServe as solution consultant required to perform hands-on delivery of Einstein Analytics reports and dashboards.Experience with analyzing and visualizing large volumes and multi-tenant of data using CRM Analytics (Tableau CRM).Experience with crafting and managing dataflows/recipes and setting up Tableau CRM apps, datasets, Sharing, and Security predicates.Experience with building/maintaining dashboards and working with bindings, connect data sources from other Salesforce and non-Salesforce Systems. Knowledgeable in standard functions/ modules of Salesforce: Sales and Service Objects and their relationships in Salesforce.Strong knowledge of Salesforce design principles, technically scalable data modeling and data access security controls.Experience in designing, building, and support/troubleshooting of CRM Analytics Dashboards, Lens, Datasets, Dataflows including the implementation of enterprise level security. Advanced experience on Salesforce Analytics Query Language (SAQL) and deep understanding of JSON.

Nice to have skills:Working knowledge of Salesforce CRM architecture and security model. Solid understanding of Einstein Discovery, trend, comparison and predictive modelling. Salesforce certification or Einstein Analytics Accreditation.

Educational Qualification and Experience:Minimum of 15 years of formal education - Graduate / Postgraduate in Computer Science / Information TechnologyProfessional work experience of 4 to 6 years in Microsoft technologies.FAI is committed to create an environment that respects, supports, and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization, and our community. We are an Equal Opportunity Employer.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out

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