Team Leader Credit Card-Inbound

1 month ago

Noida, India IDFC FIRST Bank Full time

Role/Job Title :  Team Leader Credit Card-Inbound

Function/ Department :  Service

Job Purpose : The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company

Roles & Responsibilities:

'Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members. Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.

Secondary Responsibilities:

Ability to effectively collaborate with internal and external teams/stake holders. Ability to manage challenging situations and go the extra mile.

Educational Qualifications: Any Graduate

 Experience: 5-10 years of relevant experience

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