Messaging Services Specialist Advisor

1 month ago

Bengaluru, India NTT DATA Services Full time

Req ID: 298038 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Specialist Advisor - Application Management to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

•    Strong SME knowledge of the following technologies:
o    MS Teams
o    Direct routing, Enterprise vault
o    Creating and routing of Zoom Telephony 
o    Management of DID services will be done using available tools in Zoom
o    Manage Zoom and MS Teams that reside in a cloud environment or obtained as a hosted Service

•    MS Teams administrator Direct routing with MS Teams / MS-teams PSTN Direct routing. Configuring and Managing Direct Routing in Microsoft Teams
•    Manage team and channels in Microsoft Teams Audio conferencing users
•    Intermediate knowledge of IP Telephony
•    Knowledge of Server and Networking principles pertaining to enterprise environment
•    Performs maintenance on existing operating systems.
•    Evaluates, engineers, tests, recommends, and implements secure infrastructures.
•    Acts as a resource for system escalation issues.
•    Documents platform standards and processes for ongoing operations.
•    Gathers business requirements for system design and validates recommended solution for Change Management.
•    Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software.
•    Performs root cause analysis on failed components and implements corrective measures.
•    Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions.
•    Responsible for following company specific systems engineering standards.
•    Acquisitions: Add acquisitions’ messaging environment under NTT Data Services, planning, development and sustaining included in this process.
•    Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks.
•    RCA for high severity issue, CRQ Deployments during weekends and holidays.
•    On Call Support: shift for all required work and done during weekends.
•    Provide Technical Documentation and training to L1 and Service desk.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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