Messaging Services Advisor

2 months ago

Bengaluru, India NTT DATA Services Full time

Req ID: 298023 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Messaging Services Advisor - configuration management to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Messaging Services Advisor  applies a wide application of theories, concepts, and principles in identifying customer needs and managing and  supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, server maintenance activities, mentoring team members and other day to day support operations.  Expert on Messaging technologies-SharePoint 2010/2013 on-prem servers and SharePoint Online

Job Description-

    Provides deep subject matter expertise, advice and program delivery.
    Support 24x7 steady state operations-Flexible working in shifts for all required work done and during weekends.
    Contributes to the development of new techniques and plans within area of expertise.
    Thorough understanding and management of customer business needs and expectations.
    Provide support on day to day operations in managing the Messaging infrastructure of account(s).
    Works on abstract and complex problems requiring evaluation of intangible variables.
    Integrates trends, data and information into plans, deliverables and recommendations.
    Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
    Anticipates operational, program, and implementation issues and develops preventative measures.
    Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
    Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
    Identifies, structures, and delivers services that enable business processes.
    May develop automated methods needed to implement recommended solution.
    Performs root cause analysis on failed components and implements corrective measures.
    Designs and implements load testing and disaster recovery scenarios.
    Mentors junior team members.
    Candidates must have exceptional customer service, problem solving, and communication skills
    Possess the ability to work independently with minimal management supervision and with a global team of engineers 
    Strong team player with ability to work in a team and as individual contributor 
    Strong organizational and documentation skills


Technical Skillset- 

    Health checks, server capacity management and proactive configuration management support
    Security hardening and patch/update management support
    High-availability components support
    Service Management and Service Level Management     
    Collaboration components configuration management     
    Search engine configuration management
    Content management configuration support

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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