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Assistant Manager CRM
3 months ago
Lead the onboarding process for new clientsensuring a smooth transition from sales toimplementation.
Develop strong relationships withclients to understand their business needs and goals.
Act as the primary point of contact for client inquiries requestsand issues postsales.
Regularly conduct checkins andreviews with clients to assess satisfaction levels andidentifyopportunities for additional services.
Proactively address client concerns and resolve issues in a timelymanner.
Monitor customer satisfaction metrics andimplement strategies to improve retention rates.
Collaborate closely with sales product and support teams to ensureseamless client experience.
Prepare regular reports andupdates on client account status including key metrics and actionplans.
Analyze data and trends to identify opportunitiesfor upselling or crossselling to existingclients.
