BPO Team Leader
2 weeks ago
Responsibilities:
Team Management: Supervise and mentor telesales representatives, providing guidance and support to ensure team goals are met.
Sales Strategy: Develop and implement effective sales strategies and techniques to drive sales growth and meet organizational targets.
Training and Development: Conduct training sessions for team members to enhance their product knowledge, sales skills, and customer service abilities.
Performance Monitoring: Monitor and evaluate individual and team performance, providing regular feedback and coaching to improve results.
Target Achievement: Set clear sales targets for the team and track progress, taking corrective actions as necessary to achieve goals.
Customer Relationship Management: Build and maintain strong customer relationships, ensuring customer satisfaction and retention.
Reporting: Prepare and present regular sales reports and performance analysis to the management team.
Quality Assurance: Ensure that telesales representatives adhere to quality standards and compliance requirements in all interactions.
Process Improvement: Identify areas for process improvement and implement best practices to enhance efficiency and effectiveness.
Requirements:
Proven experience in telesales, with a successful track record in achieving and exceeding sales targets.
Strong leadership and team management skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal skills, with a customer-focused approach.
Knowledge of sales techniques and strategies, with the ability to train and develop team members.
Results-oriented mindset, with the ability to analyze data and make data-driven decisions.
Qualifications and Education Requirements
Graduate/ Undergraduate
3 years proven experience in team handling
Preferred Skills
Familiarity with CRM software and sales tools.
Good communication skill in English and Hindi.
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