Bpo Trainer
5 months ago
Hiring for BPO Trainer with 1+ year relevant experience
Job Location - Roopena Agrahara Bangalore
BPO Trainer Roles and Responsibilities:
- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.
Qualification - UG/Graduate
Gender - Male
Language skills - Excellent English, Hindi and 1 south skills
Rotational shift & 1 Week OFF
CTC - Best in Industry
**Job Types**: Full-time, Permanent
Pay: ₹35,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Joining bonus
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- BPO Trainer: 1 year (preferred)
- Process trainer: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8050275775
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