BPO Trainer Position

3 weeks ago


Bengaluru, Karnataka, India Decodejobs Full time

Job Role: We are seeking a highly skilled BPO Trainer to join our team at Decodejobs.

Responsibilities:

  1. Deliver training sessions for BPO teams on inbound and outbound calls.
  2. Develop and implement training programs to improve customer service skills.
  3. Conduct regular assessments to evaluate the performance of trainees.

Requirements:

  1. Minimum 1 year of experience as a Trainer in the BPO sector.
  2. Strong knowledge of Attrition, Shrinkage, KPI, and KRA concepts.
  3. Fluency in Telugu and English languages.

Working Conditions:

Work From Office, Immediate Joining, Virtual Round Interview.


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