Lead Trainer

4 weeks ago


Bengaluru, Karnataka, India Zeta Services Inc. Full time
About Zeta Services Inc.

Zeta Services Inc. is a leading provider of innovative banking solutions, empowering banks and fintechs to launch cutting-edge products for the future.

Job Description

We are seeking a highly skilled Lead Trainer to join our team. As a Lead Trainer, you will be responsible for developing and updating training programs that cover product knowledge, customer service skills, and other essential areas.

Key Responsibilities:

  • Conduct comprehensive training for new support team members.
  • Develop onboarding plans for new hires and follow up with them to ensure they continue to improve their skills.
  • Conduct process knowledge tests and assess trainees' knowledge.
  • Facilitate certification processes and ensure smooth handovers to operations.
  • Participate in developing training materials and identifying opportunities for process improvements.
  • Collaborate with customer service supervisors and quality teams to identify training needs.

Requirements:

  • 5+ years of training experience in the BPO industry.
  • Graduate from a reputable university.
  • Experience in soft skills training and managing training-related projects.
  • Excellent communication and interpersonal skills.
  • Good analytical and data handling skills.

We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a leading company in the banking industry.



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