Call Center Representative

1 month ago


Jalandhar, India Seasec Recruiters Full time

We are looking for a Call Centre Representative for International Inbound Process to handle calls from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Representative HIRING REQUIREMENTS

  • Should Hold Bachelors Degree.
  • Customer service/telesales/call center experience for at least 2 Years
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism
  • Excellent communication and listening skills with good command of the English language.
  • Age should be 21 - 35 years.

Responsibilities

  • Identify the needs of customers, resolve issues and provide solutions.
  • Ensure you follow the customer service script provided by the company for uniformity.
  • Maintain records of the conversations with the customer and analyze the data.
  • Check company policies and the website for FAQs or policy-related answers.
  • Write and submit timely reports on performance, targets, and customer queries.
  • Maintain good customer relations.


Experience: ( with minimum 2 years of experience in customer service/ telesales is required)

Location: Jalandhar




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