International Calling

6 months ago

Jalandhar Punjab, India WIZE ENTERPRISE Full time

**Job Descriptions - International calling**

Jobs in the BPO sector primarily involve providing customer service, technical support, or sales services to customers in different countries. These roles require excellent communication skills, cultural sensitivity, and the ability to work in various time zones. Here are some common job descriptions for international calling roles:
**Contact us for Interview - 8872299555**

1. **Customer Service Representative (CSR)**

**Responsibilities**:

- Handle inbound and outbound calls from international customers.
- Address customer inquiries, complaints, and issues in a professional and timely manner.
- Provide product and service information.
- Escalate complex issues to supervisors or higher-level support when necessary.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure their concerns are resolved satisfactorily.

**Skills Required**:

- Excellent verbal and written communication skills in English and possibly other languages.
- Strong listening and problem-solving abilities.
- Patience and ability to handle challenging situations.
- Basic computer skills and familiarity with CRM software.
- Flexibility to work in shifts, including nights and weekends.

**Qualifications**:

- High school diploma or equivalent; a college degree is preferred.
- Previous experience in customer service is advantageous.

2. **Technical Support Specialist**

**Responsibilities**:

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and troubleshoot technical problems by walking customers through problem-solving processes.
- Document technical issues and solutions for future reference.
- Collaborate with other team members and departments to find the best solutions for customers.
- Stay updated with the latest technology trends and products.

**Skills Required**:

- Strong technical knowledge and troubleshooting skills.
- Excellent communication skills in English and potentially other languages.
- Ability to explain complex technical concepts in simple terms.
- Patience and customer-oriented attitude.

**Qualifications**:

- A degree in Computer Science, IT, or a related field is preferred.
- Relevant certifications (e.g., CompTIA, Microsoft Certified Professional) are beneficial.
- Previous technical support experience is an asset.

3. **Sales and Telemarketing Agent**

**Responsibilities**:

- Make outbound calls to potential and existing customers to promote products or services.
- Achieve sales targets by identifying customer needs and providing suitable solutions.
- Maintain accurate and detailed records of calls and sales activities.
- Follow up on leads and conduct market research to identify new opportunities.
- Provide feedback to management on customer responses and market trends.

**Skills Required**:

- Strong sales and persuasion skills.
- Excellent communication skills in English and other relevant languages.
- Ability to handle objections and close sales effectively.
- Good organizational and time management skills.
- Familiarity with CRM software and telemarketing tools.

**Qualifications**:

- High school diploma or equivalent; a college degree in Marketing or Business is preferred.
- Previous experience in sales or telemarketing is advantageous.

4. **International Voice Process Executive**

**Responsibilities**:

- Handle international customer calls, providing support and resolving inquiries.
- Troubleshoot issues and provide step-by-step guidance to customers.
- Manage and update customer databases with accurate information.
- Ensure compliance with company policies and procedures.
- Participate in training sessions to improve product knowledge and service skills.

**Skills Required**:

- Fluency in English and additional languages as required.
- Strong problem-solving and multitasking abilities.
- Good knowledge of computer systems and call center software.
- Patience and the ability to manage stressful situations.
- Cultural awareness and sensitivity.

**Qualifications**:

- High school diploma or equivalent.
- Experience in a similar role is preferred but not required.

**Additional Considerations**:
For all these roles, cultural sensitivity and understanding of international etiquette are crucial. Companies often provide training to help employees adapt to the nuances of handling international customers.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 - ₹32,545.92 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8872299555

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