Customer Service Representative
6 months ago
We are hiring for International Voice Process.
**Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
**Requirements and skills**
- Previous experience in a International voice process
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
**Job Types**: Permanent, Full-time
**Salary**: ₹12,500.00 - ₹18,500.00 per month
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
**Job Types**: Full-time, Permanent
**Salary**: ₹12,500.00 - ₹18,500.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Night shift
- US shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Shift availability:
- Night Shift (required)
Ability to Commute:
- Jalandhar, Punjab (required)
Ability to Relocate:
- Jalandhar, Punjab: Relocate before starting work (required)
**Speak with the employer**
+91 6280555297
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