Customer Service Representative

6 months ago


Jalandhar, India Innovate IT Solutions LLP Full time

We are hiring for International Voice Process.

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets

**Requirements and skills**
- Previous experience in a International voice process
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree

**Job Types**: Permanent, Full-time

**Salary**: ₹12,500.00 - ₹18,500.00 per month

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Job Types**: Full-time, Permanent

**Salary**: ₹12,500.00 - ₹18,500.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Night shift
- US shift
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Ability to Commute:

- Jalandhar, Punjab (required)

Ability to Relocate:

- Jalandhar, Punjab: Relocate before starting work (required)

**Speak with the employer**
+91 6280555297



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