Customer Support Representative

2 months ago

Jalandhar Punjab, India Ava Finance Full time

Job Description:
About Us

The financial system isn’t built to help most people. It works against you, with complicated rules and hefty penalties. That’s why we made Ava. We’re on a mission to level the playing field and help Americans keep more of their money.

We’ve been working together on this journey for over 2 years and have the backing of top-tier investors like Greylock, Firebolt & Precursor. These are the same investors that backed companies like Square, Affirm, Stripe, and PayPal.

About the Role

A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**:
You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products. A customer service representative should be able to interact with a customer and immediately pinpoint the context of their problem. Support agents should have sound knowledge of the product/service, which will help them suggest a solution to the customer right away. If the customer complaint is beyond the immediate scope of the support rep, they should escalate the problem to the correct internal team(s) and also follow up with them regularly for updates on the progress.

Here’s a look at all the key responsibilities:

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Have the ability to work independently under pressure.
- Provide accurate, valid and complete information by using the right methods/tools.
- Take ownership of customer issues.
- Escalate unresolved issues to relevant internal teams.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Follow policies of the company.
- Collect prompt and accurate customer feedback.
- Use software and platforms correctly.

Requirements and Skills
- Educational degree, bachelors level strongly preferred.
- Minimum 3 years customer service experience.
- Familiarization with the software used to connect with customers and gather their information.
- Have a strong handle of the English language and excellent written communication skills.
- Must have strong interpersonal skills, a positive attitude and the ability to stay calm when customers may be stressed or upset.
- Have the ability to multitask, prioritize, and manage time effectively. Pay close attention to detail and have strong organizational skills.
- Must pass our skills assessment and have the ability to fulfill targets.
- Must have reliable transportation.
- Must have reliable laptop and internet connection

What we offer
- 3-month contract. Full-time position after successful completion of the 3-month contract.
- Highly competitive salary and great work environment.
- Paid training.

Send us your resume and kickstart your career growth at Ava Finance

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Pay: ₹40,000.00 - ₹50,000.00 per month

Schedule:

- Evening shift
- Night shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9915157079

  • Customer Support Representative

    5 months ago

    Jalandhar, Punjab, India Deep Sales Full time

    **Overview**:Spiffers Sneakers, a renowned shoe brand based in Jalandhar, Punjab, India, is seeking a Customer Support Representative to provide exceptional service to our valued customers. This role is at the forefront of our brand's customer experience, and we are looking for a dedicated individual with strong communication skills and a passion for...

  • Customer Support Representative

    2 months ago

    Jalandhar, Punjab, India Ava Finance Full time

    **Customer Support Representative (Experienced) at Ava Finance** **About Us** The financial system isn’t built to help most people. It works against you, with complicated rules and hefty penalties. That’s why we made Ava. We’re on a mission to level the playing field and help Americans keep more of their money. We’ve been working together on this...

  • Customer Support Representative

    4 weeks ago

    Jalandhar, Punjab, India Ava Finance Full time

    **Customer Support Representative (Experienced) at Ava Finance** **About Us** The financial system isn’t built to help most people. It works against you, with complicated rules and hefty penalties. That’s why we made Ava. We’re on a mission to level the playing field and help Americans keep more of their money. We’ve been working together on this...

  • Customer Support Representative

    17 hours ago

    Jalandhar, Punjab, India Ava Finance Full time

    **Customer Support Representative (Experienced) at Ava Finance** **About Us** The financial system isn’t built to help most people. It works against you, with complicated rules and hefty penalties. That’s why we made Ava. We’re on a mission to level the playing field and help Americans keep more of their money. We’ve been working together on this...

  • Customer Support Representative

    2 months ago

    Jalandhar, Punjab, India Ava Finance Full time

    **Customer Support Representative (Experienced) at Ava Finance** **About Us** The financial system isn’t built to help most people. It works against you, with complicated rules and hefty penalties. That’s why we made Ava. We’re on a mission to level the playing field and help Americans keep more of their money. We’ve been working together on this...

  • Customer Support Executive

    6 months ago

    Jalandhar, Punjab, India edutinker Full time

    **Requirements and Skills**: Strong working knowledge of the Microsoft Office Suite products **(MS Word and Excel etc.)** - Experience as a Customer Support Specialist or similar CS role - Familiarity with school ERP domain - Experience in using help desk software and remote support tools - Excellent communication and problem-solving skills - Multi-tasking...

  • Customer Support Representative

    4 weeks ago

    Mohali, Punjab, India Talent X International Full time

    **Job Role - **Customer Support Representative **Industry - **BPO **Location - **Mohali **Working Days - **6 Days **Working Timings - **10 am - 7 pm **Skills & Experience Needed -** **- **Good communication in English **- **Minimum 1 Year of experience in customer support **- **Good Typing Skills. **Responsibilities -** - Efficiently & proficiently...

  • Customer Service Representative

    6 months ago

    Jalandhar, Punjab, India WIZE ENTERPRISE Full time

    **Customer Service Representative Job Description** **Overview**: As a Customer Service Representative (CSR), you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries or issues to ensure customer satisfaction. This role involves effective communication, problem-solving, and empathy to address customer...

  • Customer Service Representative

    5 months ago

    Jalandhar, Punjab, India WIZE ENTERPRISE Full time

    **Job Title: Customer Service Representative** **Job Summary**: The Customer Service Representative (CSR) is responsible for managing customer inquiries and complaints, providing information about products and services, and ensuring customer satisfaction. The CSR will handle a variety of customer service tasks, including processing orders, resolving issues,...

  • Customer Care Representative

    3 months ago

    Jalandhar, Punjab, India Deep Sales Full time

    **Overview**:Spiffers Sneakers, a renowned shoe brand based in Jalandhar, Punjab, India, is seeking a Customer Support Representative to provide exceptional service to our valued customers. This role is at the forefront of our brand's customer experience, and we are looking for a dedicated individual with strong communication skills and a passion for...

  • Customer Support Representative

    3 months ago

    Mohali, Punjab, India Alaric Ventures Pvt LTd Full time

    Position Overview: We are looking highly motivated and enthusiastic Individuals for Customer care representative role for our US client’s infrastructure management. You will be responsible for troubleshooting Internet browsers (EDGE, Firefox and Mozilla). Being a customer care representative, this is an excellent job opportunity to start your career as IT...

  • Customer Service Representative

    6 months ago

    Jalandhar, India NapCloud India Pvt. Ltd. Full time

    Hello Everyone Napcloud is hiring Customer Service Representative: Proven customer support experience or experience as a Client Service Representative Excellent written and verbal communication skills (English). Thanks **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Food provided Ability to commute/relocate: - Jalandhar, Punjab:...

  • Customer Support Representative

    4 weeks ago

    Mohali, Punjab, India Millions Kart Private Limited Full time

    Job Title: Customer Support Executive Location: F-334, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar Mohali, Punjab 160055 , Permanent **Salary**: ₹17,000.00 - ₹25,000.00 per month About Us At Millions Kart, we are committed to helping you become the best version of yourself. We foster an entrepreneurial and inclusive environment...

  • Customer Support Representative

    3 weeks ago

    Mohali, Punjab, India Millions Kart Private Limited Full time

    Job Title: Customer Support Executive Location: F-334, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar Mohali, Punjab 160055 , Permanent **Salary**: ₹17,000.00 - ₹25,000.00 per month About Us At Millions Kart, we are committed to helping you become the best version of yourself. We foster an entrepreneurial and inclusive environment...

  • Customer Support Representative

    2 months ago

    Mohali, Punjab, India HIM SOFT SOLUTION (OPC) PRIVATE LIMITED Full time

    **Position Overview**: We are seeking a motivated and detail-oriented Customer Support Representative to join our team. In this role, you will be the first point of contact for our clients, assisting them with inquiries related to trucking and personal insurance policies. Your primary goal will be to deliver outstanding support, ensuring customer...

  • Customer Service Representative

    4 weeks ago

    Jalandhar, Punjab, India Seasec Recruiters Full time

    We are seeking a skilled Customer Service Representative to join our team at Seasec Recruiters. As a Call Centre Representative, you will be responsible for handling customer inquiries and providing support to our clients.Key ResponsibilitiesCustomer Service: Identify customer needs, resolve issues, and provide solutions in a courteous and professional...

  • Customer Representative

    5 months ago

    Jalandhar, Punjab, India WIZE ENTERPRISE Full time

    **Job Summary**: A Customer Representative is responsible for handling inbound and outbound customer interactions, providing information, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach. **Key Responsibilities**: - **Customer...

  • Customer Support Representative

    5 months ago

    Mohali, Punjab, India TEAMWORK SOLUTIONS Full time

    **Job Title: Customer Support Representative (US Process)** **Location: Mohali and Chandigarh, India** **, Rotational Shifts** **Salary: Up to 23,000 INR per month + Lucrative Incentives** **Requirements**: - Minimum 6 months of experience or training/internship experience in Tricity (Mohali and Chandigarh) or surrounding areas. - Graduates or 3-year...

  • Customer Support Representative-international

    6 months ago

    Mohali, Punjab, India InfluxService Full time

    **Job description** **Customer Support Representative - International(Freshers)** **Location: Mohali** **Roles & Responsibilities: - ** - Handle incoming calls or to address customer queries. - Identify customer needs and determine solutions. - Offer accurate information about products and services. - Respond to customer complaints and develop...

  • Customer Support Representative

    6 months ago

    Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Starr Group Pty Ltd Full time

    At Rentaaa, we are currently seeking a customer-focused Technical Support Desk staff **Customer Support Executive Responsibilities**: - Respond to, investigate and action customer support requests and enquiries via CRM, phone, and live chat - Document customer interactions and maintain accurate records of customer information. - Assist with the...