Customer Representative

3 months ago


Jalandhar Punjab, India WIZE ENTERPRISE Full time

**Job Summary**:
A Customer Representative is responsible for handling inbound and outbound customer interactions, providing information, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Key Responsibilities**:

- **Customer Interaction**:

- Provide accurate and timely information to customers regarding products, services, and policies.
- **Issue Resolution**:

- Address customer inquiries and complaints efficiently and professionally.
- Resolve issues at the first point of contact whenever possible.
- **Documentation and Reporting**:

- Maintain detailed records of customer interactions, inquiries, and resolutions.
- Prepare and submit regular reports on customer service activities and trends.
- **Product Knowledge**:

- Stay updated with product and service information, including new features and updates.
- Provide customers with detailed product and service information.
- **Customer Satisfaction**:

- Ensure high levels of customer satisfaction through excellent service.
- Gather customer feedback and suggest improvements to enhance customer experience.
- **Team Collaboration**:

- Work closely with other departments, such as sales, technical support, and marketing, to address customer needs.
- Participate in team meetings and training sessions.

**Qualifications**:

- **Education**: High school diploma or equivalent. A college degree is preferred.
- **Experience**: Previous experience in customer service, telecalling, or a related field is an advantage.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer service software, CRM systems, and Microsoft Office.
- Ability to multitask and manage time effectively.

**Personal Attributes**:

- Patient and empathetic with a positive attitude.
- Detail-oriented and organized.
- Ability to work independently and as part of a team.
- Strong work ethic and reliability.

**CONTACT US: 88722 99555**

**Job Types**: Full-time, Fresher

Pay: ₹10,121.32 - ₹25,731.79 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8872299555



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