Customer Service Representative

6 days ago


Jalandhar, Punjab, India Seasec Recruiters Full time

We are seeking a skilled Customer Service Representative to join our team at Seasec Recruiters. As a Call Centre Representative, you will be responsible for handling customer inquiries and providing support to our clients.

Key Responsibilities

  • Customer Service: Identify customer needs, resolve issues, and provide solutions in a courteous and professional manner.
  • Script Adherence: Follow the customer service script provided by the company to ensure uniformity and consistency.
  • Record Keeping: Maintain accurate records of conversations with customers and analyze data to improve performance.
  • Policy and FAQ: Check company policies and the website for FAQs or policy-related answers to provide accurate information to customers.
  • Reporting: Submit timely reports on performance, targets, and customer queries to management.
  • Customer Relations: Maintain good customer relations and ensure customer satisfaction.

Requirements:

  • Hold a Bachelor's Degree
  • Minimum 2 years of experience in customer service or telesales
  • Good knowledge of CRM practices and systems
  • Customer-oriented attitude with professionalism
  • Excellent communication and listening skills with good command of the English language
  • Age between 21 and 35 years

Location: Jalandhar



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