Customer Service Representative
6 days ago
We are seeking a skilled Customer Service Representative to join our team at Seasec Recruiters. As a Call Centre Representative, you will be responsible for handling customer inquiries and providing support to our clients.
Key Responsibilities
- Customer Service: Identify customer needs, resolve issues, and provide solutions in a courteous and professional manner.
- Script Adherence: Follow the customer service script provided by the company to ensure uniformity and consistency.
- Record Keeping: Maintain accurate records of conversations with customers and analyze data to improve performance.
- Policy and FAQ: Check company policies and the website for FAQs or policy-related answers to provide accurate information to customers.
- Reporting: Submit timely reports on performance, targets, and customer queries to management.
- Customer Relations: Maintain good customer relations and ensure customer satisfaction.
Requirements:
- Hold a Bachelor's Degree
- Minimum 2 years of experience in customer service or telesales
- Good knowledge of CRM practices and systems
- Customer-oriented attitude with professionalism
- Excellent communication and listening skills with good command of the English language
- Age between 21 and 35 years
Location: Jalandhar
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