Virtual Customer Service Representative

3 weeks ago


Jalandhar, Punjab, India ADCI - Punjab Full time
About the Role

As a Virtual Customer Service Associate with Amazon, you will be the first point of contact for our customers, providing exceptional support through phone, chat, and/or email. You will be responsible for preventing issues, solving queries, and delighting our customers. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Key Responsibilities
• Provide timely and effective support to customers through various channels
• Use problem-solving skills to resolve customer queries and issues
• Collaborate with internal teams to resolve complex issues
• Stay up-to-date with Amazon's products and services to provide accurate information to customers

What We Offer
• Comprehensive training program to equip you with the skills and knowledge needed to succeed in the role
• Competitive compensation and benefits package
• Opportunity to work with a dynamic and customer-focused team
• Flexible work arrangements, including the option to work from home

Requirements
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to new situations

What's Next
If you're passionate about delivering exceptional customer experiences and have a strong desire to learn and grow with a dynamic company, we encourage you to apply. Our application process typically takes around 3 hours to complete, and you'll have the option to save your application and return to it later if needed. We recommend using a laptop or desktop computer for the best experience.

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